PAYMENT
We only accept PayPal as payment. Payment should be made immediately. If you do not pay for your item an unpaid item dispute will be automatically opened by eBay.
POSTAGE
Free in the UK. We post worldwide. Please see eBay's postage calculator to find out the costs of delivering to your country.
All buyers need to ensure that the address that is included with an order is correct and complete. We will not be responsible for orders that go missing as a result of incorrect addresses. If your item is returned to us because your address was wrong or incomplete you will have to pay the postage charges for the resend. We use an automated system to generate our postage labels so we can dispatch items quickly and do not check each address.
When your item is posted you will receive an automatic dispatch notice from eBay. This means your item has been posted and will be with you very soon. We feel really bad when any order goes missing, but we cannot do anything until 15 working days after dispatch as Royal Mail do not consider items lost until that point.
In the highly unlikely event that your item goes missing and needs to be resent you will be required to sign a declaration so that an official investigation can take place. Details of your missing item will be sent to the relevant authorities as part of on-going efforts to ensure customers receive orders dispatched to them. This is part of our terms for this sale and by purchasing you are agreeing to this.
RETURNS
30 Days no quibbles! We accept returns of these items. Items should be returned to our postal address within 30 days using a traceable service. We will not be liable for any returns which get lost on their way back to us.
ABOUT US
We are a trading company based in London specialising in Hair Care Products.