Shops
Dispatch, Payment, Postage, Returns & Feedback Information
Dispatch and delivery time
Our standard dispatch time is within 24 hours. eBay issues buyers with a dispatch notice email when sellers mark items as dispatched please look out for this notice or refer to the status of your item in eBay.
Items are posted by Hermes in the UK, and Royal Mail Signed For International delivery abroad
Items will therefore take approximately 2 to 3 days to arrive in the UK from time of payment. International items will take approximately 1 to 3 weeks to arrive from time of payment. Often items are dispatched and arrive more quickly but please bear in mind our standard dispatch time frame when bidding and leaving feedback. Faster postal services are available if required for an extra cost. Please email to enquire.
Combined postage
Please email with details of items you are interested in for an accurate quote.
Items not received
Proof of postage is always obtained, is available via email if requested and is provided to royal mail for lost package investigation. In the event of an item being lost in the post resolutions will be completed 14 days after posting for UK customers and 21 days after posting for customers outside the UK. Royal Mail does not accept postal claims before 14 days and 21 days respectively.
Returns Policy
Returns on buy it now products are covered by the distance selling regulations returns are accepted up to 14 DAYS
BUYER PAYS RETURN POSTAGE
Please email US TO ADVISE OF YOUR RETURN - WE SHALL ISSUE A RETURNS ADDRESS AND LABEL WHERE APPROPRIATE
Non payment
Please pay within 3 days via PayPal.
Items which are unpaid after 3 days will result in an unpaid item being raised in the EBay resolution centre. Unpaid items allow a seller to be reimbursed fees incurred at point of sale. If you are unable to pay for an item within 3 days please let us know so that we do not issue an unpaid item or re-list the item.
Questions
Please feel free to email with any questions. We endeavour to respond same day.