What is BRANDOFF?We named our company as "Brand off" since we aim to provide the best-quality brand-name products to our customers at a reasonable price. ALL our selling products are
100% AUTHENTIC.
Payment termsWe accept Paypal only.
(Payment within 3 days after the auction is preferred.)
Will ship within 24 hours after the confirmation of payment.
Shipment policyEMS Service (Hong Kong Post Office):All Items are sent from Hong Kong.
- Stock status
Since our all items showing on this Ebay store are also displayed in our HK retail shops as well, your order would be cancelled if the item has been sold. Invoice would be sent to the successful bidders for the actual stock availability as soon as possible once the bid has been finished.
FREE delivery - Transit is normally 3 to 10 business days. The actual required shipping time would be subjected to other factors like the weather, holidays and other possible sudden events.Includes insurance and tracking number.
- Inapplicable shipping location
We ship worldwide with the exception of Middle East, South America, Russia & Italy.
Selection of Shipping Service Provider All orders would be shipped by EMS normally. Customers could request to use other specific courier services if necessary. Additional fee would be charged depends on the courier.
Handling timeYour order would be shipped out within 1 business day after bidding.
Please note: Import duties, taxes and other additional fees might be charged by your local customs. The recipient should be responsible for all import fees.
Brandoff is not responsible for any possible taxes or duties that might occur in your country.All of our items are not able to be marked as gifts on the shippinglabels and on the invoices.
If you have any questions about Import duties and taxes, Please contact the Custom in your country before buying or bidding.
Return policy If you received an order that has wrong or defective item(s), please contact us immediately:Please ensure that wrong or defective item(s) are returned to us within 14 days in original packaging, in brand new and resalable condition.
In such instance described above, we will be responsible for the return shipping cost.
For all the returns, all customers must contact us for a return authorization form before sending anything back to us. We will send you the return authorization number by e-mail for return confirmation, information and instructions as to where to return the merchandise.
*Note- Any items returned back to us without an return authorization confirmation will be denied by our returns department.
Please note that once the security seal is removed, returns for wrong or defective products no longer applies. This is to ensure that items are protected and we continue to maintain the integrity of our brand.
We accept 14 days return subject to the following terms and conditions:
Terms & Conditions:1. We cannot accept any reason of return other than the item being wrong or defective.
If any refunds are claimed, the customers are subjected to the following requirements:
2.1 Customers must present the relevant original invoice and all of he item?fs accessories including keys, locks, straps, etc.;
2.2 The items, relative conditions and accessories of the returned merchandises should be equivalent to the description of the relevant invoice;
2.3 The merchandises will not be refunded if any damages, stains and malfunction, etc. caused by improper use;
2.4 The security tag cannot be removed.
3. The above terms are subject to change without prior notice.
4. Brand Off reserves the right of final decision in case of any dispute.
At any point should you have any questions on the return policy and process, please call our Customer Service Team in office hour Monday to Friday at +(852)2891-8893 or e-mail us during the following hours:
Working Hours:
HKT 09:30 - 18:00 (9:30 am - 6:00 pm Hong Kong Time / GMT+8)
PST 18:30 - 03:00 (6:30 pm - 3:00 am Pacific Standard Time / GMT-7)
Please note that Brand Off is under NO obligation to send replacement/issue refund, for shipments that are signed and delivered to the shipping address specified by the customer. Customers are responsible for the maintenance of purchased goods.
Other termsAll our items are 100% genuine. Please refer to
Product Authenticity for more information about our AACD Standard.
Only serious buyers are welcomed.
Wholesales Order are welcomed through our eBay Store! Please feel free to contact us for more details!!
Contact us Contact us via email (can be found in our contact page)
or call us at +(852) 2891-8893.
Working Hours:
HKT 09:30 - 18:00 (9:30 am - 6:00 pm Hong Kong Time / GMT+8)
PST 18:30 - 03:00 (6:30 pm - 3:00 am Pacific Standard Time / GMT-7)
What? is BRANDOFF?
We named our company as "Brand off" since we aim to provide the best-quality brand-name products to our customers at a reasonable price. ALL our selling products are 100% AUTHENTIC.
Payment terms
We accept Paypal only.
(Payment within 3 days after the auction is preferred.)
Will ship within 24 hours after the confirmation of payment.
Shipment policy
EMS Service (Hong Kong Post Office):
All Items are sent from Hong Kong.
- Stock status
Since our all items showing on this Ebay store are also displayed in our HK retail shops as well, your order would be cancelled if the item has been sold. Invoice would be sent to the successful bidders for the actual stock availability as soon as possible once the bid has been finished.
FREE delivery - Transit is normally 3 to 10 business days.
The actual required shipping time would be subjected to other factors like the weather, holidays and other possible sudden events.Includes insurance and tracking number.
- Inapplicable shipping location
We ship worldwide with the exception of Middle East, South America, Russia & Italy.
Selection of Shipping Service Provider
All orders would be shipped by EMS normally. Customers could request to use other specific courier services if necessary. Additional fee would be charged depends on the courier.
Handling time
Your order would be shipped out within 1 business day after bidding.
Please note: Import duties, taxes and other additional fees might be charged by your local customs. The recipient should be responsible for all import fees.
Brandoff is not responsible for any possible taxes or duties that might occur in your country.All of our items are not able to be marked as gifts on the shippinglabels and on the invoices.
If you have any questions about Import duties and taxes, Please contact the Custom in your country before buying or bidding.
Return policy
If you received an order that has wrong or defective item(s), please contact us immediately:
Please ensure that wrong or defective item(s) are returned to us within 14 days in original packaging, in brand new and resalable condition.
In such instance described above, we will be responsible for the return shipping cost.
For all the returns, all customers must contact us for a return authorization form before sending anything back to us. We will send you the return authorization number by e-mail for return confirmation, information and instructions as to where to return the merchandise.
*Note- Any items returned back to us without an return authorization confirmation will be denied by our returns department.
Please note that once the security seal is removed, returns for wrong or defective products no longer applies. This is to ensure that items are protected and we continue to maintain the integrity of our brand.
We accept 14 days return subject to the following terms and conditions:
Terms & Conditions:
1. We cannot accept any reason of return other than the item being wrong or defective.
If any refunds are claimed, the customers are subjected to the following requirements:
2.1 Customers must present the relevant original invoice and all of he item?fs accessories including keys, locks, straps, etc.;
2.2 The items, relative conditions and accessories of the returned merchandises should be equivalent to the description of the relevant invoice;
2.3 The merchandises will not be refunded if any damages, stains and malfunction, etc. caused by improper use;
2.4 The security tag cannot be removed.
3. The above terms are subject to change without prior notice.
4. Brand Off reserves the right of final decision in case of any dispute.
At any point should you have any questions on the return policy and process, please call our Customer Service Team in office hour Monday to Friday at +(852)2891-8893 or e-mail us during the following hours:
Working Hours:
HKT 09:30 - 18:00 (9:30 am - 6:00 pm Hong Kong Time / GMT+8)
PST 18:30 - 03:00 (6:30 pm - 3:00 am Pacific Standard Time / GMT-7)
Please note that Brand Off is under NO obligation to send replacement/issue refund, for shipments that are signed and delivered to the shipping address specified by the customer. Customers are responsible for the maintenance of purchased goods.
Other terms
All our items are 100% genuine. Please refer to Product Authenticity for more information about our AACD Standard.
Only serious buyers are welcomed.
Wholesales Order are welcomed through our eBay Store! Please feel free to contact us for more details!!
Contact us
Contact us via email (can be found in our contact page)
or call us at +(852) 2891-8893.
Working Hours:
HKT 09:30 - 18:00 (9:30 am - 6:00 pm Hong Kong Time / GMT+8)
PST 18:30 - 03:00 (6:30 pm - 3:00 am Pacific Standard Time / GMT-7) 
