About us

 

Welcome to Marona Shoes, Opened in June 2010- we are a family business and we subscribe to the Five Star Service Guarantee and such hope that it serves to provide our customers with the sort of individual service they are looking for when dealing with us.

Being a successful high Street shoe store, We operate online now where we have increased business and reputation thanks to you, the customer.

We aim to offer our customers an extensive selection of ultra modern designer inspired affordable Women and Men footwear and we trust you will be impressed with the huge variety of choices we offer.

Over 30000 Happily Customers,We would like to say a big thank you to each and every one of them for their customs,recommendation,supports,and happy feedback really made us felt proud at what we do & kept us going.Sincerest thanks and best wishes.

As one of the primary outlets online for fashionable ladies footwear, we only choose for our customers footwear that is of superior quality and we are sure that you will agree.

We have worked really hard on our store and we do hope you enjoy the time you spend here, Enjoy the experience!

We do have many items here that cross a wide spectrum of categories.

Please take a moment to look around our shop.

Shipping

We aim to dispatch all item(s) purchased before 3pm o'clock Monday to Friday on the same day with the Recorded 2-3 Working Day Delivery Service. items ordered after 3 pm on Friday may not be dispatched until the following Monday. Tracking numbers are provided for all dispatched order for customer satisfaction and delivery accuracy.

We offer two delivery options

FREE Standard 2-3 day Recorded Delivery

Royal Mail Guaranteed Special Next Day Delivery

Royal Mail international signed for service
 

international Postage & Payments:

For International and overseas customers we accept PayPal only.

International deliveries are made using Royal Mail, please allow 3-7 days for Europe and 7-14 days for the rest of the world. We attempt to dispatch all orders within 1 working day from when the order has been placed. A large percentage of orders get dispatched the same day when placed on a working day.

Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures. If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.

Please be aware that your parcel can be delayed by customs. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.

International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration indicating that the package contains 'returned goods' or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our products.

Customs and Import Charges::

Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot advise you what the cost will be, as customs policies and import duties vary widely from country to country.

We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Payment

 

Paypal:

In order to provide 100% safety to the customer we prefer to accept Paypal payments, PayPal is a safer, faster, more secure way to pay online - your financial details are never shared and Paypal safeguard your bank, credit or debit card details.We also accept Card payments for your purchase/s.

Card Payments:

Card payments can ONLY be made by UK customers and may be made by messaging us through the eBay messaging system. Card payments cannot be processed on the eBay system, even if you click to pay by card as the eBay system is not set up to accept card payments. We do NOT accept card payment for international transactions.

We do not accept AMEX or electron cards as a form of payment - sorry. Your receipt for the card payment will be placed in the box with your shoes and your invoice.

Cheques and Postal Orders:

Your cheque or Uncrossed Postal Order for the total amount should be made payable to "Marona Shoes Ltd" The address to send your payment to is available by messaging us through the contact seller function. Please put a note in with your cheque to state your eBay user ID and the description of the shoes you have purchased and the size of the shoe along with the item number.

Once the cheque clears the shoes will be dispatched via Royal Mail First Class Business Tracked Service.

Returns

Simply if you are not happy with your item, send it back to us within 30 days of receiving it in its original packaging unused and unworn condition and we will issue a full refund, once we receive the item(s). However, please contact us with the details if an exchange is needed and we will be more than happy to do so, if we have it in stock. if we do not have the required item in stock, we will issue a full refund.

we recommended all items are sent back using tracked recorded delivery. if an item is lost we will then be able to track it. Should an item get lost in transit without tracking reference it is the customer's to follow that up.