COMPANY POLICY
Please do not purchase, in any case if you did not agree with our Payment methods
or Shipping policies. Shipping and handling charges are non-refundable at any case.
If product is defective an exchange can be made within 30 days of delivery. We strongly
recommend you purchasing a warranty for your product, it only costs cents on the
dollar, and it's definitely worth it!
Due to the stock allocation, we do not accept: color change and/or model upgrade.
All of our pictures are from the actual product. You are purchasing what you see
in the description.
Please contact us via e-mail before returning the defective item.
We'll guide you through easy steps, to make sure your exchange is processed as smooth
as possible. Buyers are responsible for the returning shipping costs, under any
circumstances.
WARRANTY
All of our items for sale have warranty (please check item details for specific
product warranty), we strongly recommend you to purchase the available extended
warranty through Square Trade.
Warranty Guidelines:
Electronics: 30 days warranty from the date of purchase. Eligible for SquareTrade
extended warranty; for details, please check below.
Accessories: 30 day warranty from the date of purchase.
We offer and recommend you to purchase an extended warranty through SquareTrade
one of the leaders on extended warranty for online purchases. You will receive an
automatic e-mail from us with details on how to purchase this extended warranty.
We are able to offer a warranty through Square Trade Warranty Services. The rates
are extremely low & you have peace of mind.
Rates start from $.99 & include the following:
- Hassle Free Coverage (view all details) - We cover mechanical or electrical failures
that occur through normal wear and tear. 100% Parts and Labor, no deductibles.
- 5 Day Service Guarantee (view all details) - We reimburse your full $10 item price if your
item can't be fixed, so you can get the replacement of your choice.
- Great Prices (view all details) - Our Care Plans cost half what retailers charge,
with 5-star rated service for your peace of mind.
- Please note: Warranty is only available for electronic items (Bluetooth Car Kits,
Headsets, FM Transmitters etc) We strongly recommend you purchasing a warranty for
your product, it only costs cents on the dollar, and it's definitely worth it!
4 Ways of Adding Warranty
1. In the auction page that you had bid or used the buy it now, scroll to the bottom
of the page & you will see a "Warranty Available" log (like the one above) simply
click on it.
2. While using our checkout, you will be able to add the warranty.
3. We will also send you a "Thank you" letter which will include the link to add
the warranty (warranty can also be added after you receive your item).
4. Go directly to the webpage of SquareTrade: click here.
RETURNS
If you experience any problems, first contact 24hrsDeals for technical support.
If a repair or exchange is necessary, you will be e-mailed the service authorization
number along with packing instructions.
We reserve the right to approve or deny any request for return and/ or cancellation
according to our discretion.
Save the original box and packing materials. They are specially designed to protect
your unit during transit. If the unit is not shipped in the original shipping box
for repairs, the repaired unit will be returned in the proper packaging and the
customer will be charged additional fees. USPS or UPS will not honor insurance claims
if the product is not properly packaged.
Please Read:
Shipping and handling costs are non-refundable. Buyer is responsible for return
shipping costs. A 15% re-stocking fee will apply for returns or cancellation other
than defective product to cover eBay fees, final auction value and PayPal fees.
Damages caused by wear and tear(ie: Damaged Screen, Scratches, Water Damage, etc.),
improper packing or shipping by the buyer are not covered by the manufacturer's
warranty. Warranty covers only manufacturing defects.
Prior to returning any product for repair or replacement, Buyer must obtain written
approval from us. We will not be liable for nor accept any non-conforming products
unless it has approved their return in writing. A description of the malfunction
or defect shall be enclosed with the product being returned. When products have
been returned after the expiration of the warranty period for the particular product,
repair or replacement cost will be estimated prior to work commencing, resulting
in a new purchase order.
Products must be in the condition you received them and in the original box and/or
packaging. Any electronic product that has been opened and/or used cannot be returned
unless the unit was received defective. Opened software, music, games, and movies
may be exchanged for the same title only.
If we no longer have the item in stock, we will issue a store credit for the buyer
in the same amount paid minus the shipping chargers
Please allow 1-2 weeks for return processing.
