If either of above problems happen to your rim, please demonstrate your problem by photos or videos, after confirmation, we will replace your rim for free.
3. Within two years, we will offer warranty for hub and cassette body quality problems cause by non-human factors, but please send us a video to show the problem clearly, after confirmation, we will replace your hub or cassette body for free.
4.Spokes and nipples are consumable and easy-to-break accessories, not involved in warranty. But we will give every wheel-buyer spare spokes and nipples for replacement.
5.All returns must be freight prepaid by the sender or carrier and shipped back to seller's warehouse in its ORIGINAL PACKAGING. Refund or reshipment will be granted after we receive the returned products.
*Shipping & Tax
1.All Vcycle rims and wheels are tax-free to Italy, France, Germany, Spain, and Netherlands. Buyers from these countries don’t need to pay customs fee for items with Vcycle logo.
2.Package will be shipped out in 3-5 days after payment received. It normally takes 7-15 days for customers to receive it.
*Attention on Use
1.For clincher wheels, use high pressure rim tapes in case tires come off. For tubular wheels, make sure tires are well installed and centered into the rims.
2. Carbon fiber rims need special brake pads, use only our brake pads on our rims.
3.Examine wheels regularly to determine the need for services. Check all parts of  wheels before every use.
4. Avoid getting solvents, aerosol lubricants and strong cleaning solutions on the hubs, when washing the bike, use only mild soap and gentle stream of water for rinsing. Always avoid pressure washing on hubs.
5.Be careful in using carbon wheels in rainy days or wet condition. Take good care of wheels after use in rain, muddy and wet conditions.