Footiescarves is a trading name of Source It Turkey Ltd, manufacturers and suppliers of bespoke sports/corporate and promotional garments for 25 years.  We produce all our garments to the highest standards using the latest technologies and materials.   We provide Bespoke production and Bulk orders, and hold 250 different Country/team Scarves in stock.  Please get in touch to discuss further.

Here is some basic information which we hope you will find helpful, and in order to make your purchase a simple and pleasant experience.  If at any time you are in doubt, or would like to get more information, please contact us directly through ebay and we will be happy to assist you.

We can ship goods to any destination in the world.  Orders to be delivered to Ireland, Northern Ireland, Scottish Highlands and Isles, and the rest of Europe will incur additional postage charges.  These charges will be determined by the destination, and the size and weight of the parcel.  Please provide us with your delivery address details for a full quotation before making a purchase.   Please ensure that you provide the correct and full delivery address, and all orders are despatched the buyers address provided by ebay.  We can ship to an alternative address, simply make sure that you update/add another address to your ebay account. All items are shipped on receipt of cleared payment from ebay, and the lead time depends on the delivery service selected at checkout.  Please see the guideline options available, and the times and costs.  At certain times of the year, for example Christmas, due to volumes these times may increase.                                                                

Royal Mail First Class Post	Delivery Time 1-3 Days	Non Trackable
Royal Mail Second Class Post	Delivery Time 3-5 Days	Non Trackable
Royal Mail Special Post	Delivery Time 1 Day	Tracking Available
Other Couriers	Delivery Time Varies	Tracking Available

Customs Charges

Any charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country and you may want to contact your local customs office for further information.  Please check before making a purchase as we cannot be held responsible for duties/taxes/customs charges outside the UK.

How do I track my item?

If your item is not delivered within the expected delivery time please take the following action:

For UK Customers:

• Royal Mail: Please contact your local post office, and ask if they have any parcels for your address awaiting collection.  If they cannot help you, please contact us and we will be happy to help you.
• Other Courier Services: Please contact us and we will provide you with the tracking information and if need be, chase the courier for you.

International Customers:

Royal Mail: The standard delivery for international parcels is 9-14 business days (Mon-Fri), excluding bank holidays.  If you have paid for a royal mail track-able service, such as special delivery, please contact us and we will provide you with the tracking number. 

Courier/Other Services:

Depending on your geographical location, the carrier will vary.  Please contact us for more information. 

What to do when I receive my item?

Please check your item on immediate receipt of the package.  If the parcel is damaged, you must mark this clearly on the couriers form/electronic signature device.  Signing as unchecked will not be sufficient.  All damaged items must be report to us by telephone or via Ebay messaging within 24 hours of receipt.

My item is damaged, faulty or didn’t arrive?

Once an item has been despatched, and is in transit, we kindly ask for your patience.  If in doubt, please refer to the shipping guidelines above, and how to track my item.  We are here to help you, so please get in touch for further assistance at any time, and we will endeavour to sort out your query as fast as possible. We ask that you check your item on receipt, as there is a possibility that items can get damaged in transit.  Please follow the instructions as per the “what do to when I receive my item” so that we can take the necessary action to resolve this.  Again, if in doubt, please get in touch via Ebay and we will be happy to help.

My item has not been delivered?

If your order hasn’t arrived within 14 (UK) or 30 (EU) working days we will investigate and take appropriate action to remedy the situation.

Refund/Replacement Policy

• We accept returns within 14 days of the receipt of the product, for a refund of the item or an exchange.
• All goods must be returned in the original packaging with all labels/tags attached, unused and in good saleable condition.
• In the event of a return, please contact us through ebay for a returns number and instructions for the return of the product.
• Return postage costs are the responsibility of the buyer.