About Us

Watch Superstore has been selling watches brand name watches online since 2002. We are authorized dealer for many brands we carry. We offer a large selection of fine wristwatches at significantly discounted prices. Each watch we sell is guaranteed to be brand new and 100% authentic and warrantied.

Payment

We accept PayPal. Immediate payment is required to purchase this item. We generally ship within 24 hours after the payment is cleared. Note, we prefer to ship to your confirmed PayPal address. If your ship to address is not confirmed, additional verification will be performed and WILL delay the processing of your order.

Shipping

Domestic (Continental US)

Alaska, Hawaii, and Puerto Rico residents please choose the free Standard shipping method and we will ship the item via either USPS 1st Class Mail or USPS Priority Mail depending on the package weight.

Please allow 1 to 2 days for processing.

International

International customers please click the Shipping and payments tab to see shipping rate to your country. We ship most packages via UPS Worldwide Saver, a traceable service with 1 to 4 days transit time to most regions of the world. However, at times, at our discretion, we may opt for a different shipping method including, but not limited to, USPS EMS for various reasons.

International customers please note the following points:

• Australian customers, please note that shipments under $1000 to Australia are duty free
• Canada customers, please note that Canada Post may charge a 10 CAD COD fee to collect customs/duty tax payment on your package. We have no control over this fee and this fee is the buyer's responsibility.
• Unless otherwise specified, customers are responsible for all customs and duty related charges including any brokerage fees charged to clear the package through your country's customs agency.
• Item must be declared as merchandise and not as gift.

Please only submit order if you agree with the above points.

International customers please make sure to submit your shipping address in English to facilitate shipping.

Returns Policy

Purchases may be returned to us within 30 days of receipt in their original, brand new condition (unworn, unmodified, and unsized) with all plastic protectors, tags, and original packaging intact for a refund or exchange.

Customer is responsible for the return postage. We recommend sending your return via a traceable service. If a package is returned to us due to your refusal to accept it, the return postage will be deducted from your refund. If the refusal is an international package, original postage, return postage, as well as any customs/duty related expenses will be deducted from your refund.

To return your purchase, please email us for a Return number. Returns not accompanied by a return number will be rejected. Domestic returns must be received within 7 business days and international returns must be received within 14 business days after the Return number is issued.

We inspect every watch upon return and if the item shows signs of wear, at our sole discretion, we reserve the right of refusing the return, at which point the watch will be returned to you.