Why Buy From Us?

It is completely safe to buy from TrueFaceUK, we are a professional online retailer and we use a safe & secure online payment method moreover we have no quibbles return policy and our customer service team aim to reply all your queries as soon as possible.

• 14 Day No Quibble Returns Policy for 100% customer satisfaction.
• Every product is 100% authentic which is supplied direct from the brands.
• Among the lowest prices you will find anywhere with brand new products added every week.
• Dedicated customer support with less than 24 hours response time to messages on working days.
• Guaranteed next day delivery service is also available.

Shipping Info

All items which are ordered before 3 o'clock are shipped on the same day and the rest within 24 hours of receiving payment.

Normally 98% people receive their Standard Delivery items within 3-5 working days however sometimes it takes longer due to unexpected circumstances at Royal Mail's end.All Standard Domestic Delivery items are handed over to the Royal Mail, which sometimes fail to deliver on time for unknown reasons.

Royal Mail guidelines state we should allow Royal Mail 15 working days for UK orders and 28 days for international orders from the date of dispatch before an item is considered lost. We sincerely apologise for this delay and thank you for being patient.

Delivery Services:

We offer our items nationally as we as internationally and the Estimated Transit Time is based on deliveries to major cities (in Working Days).
(Please see the full detail on "Delivery" Page)

Returns

We hope that you will love everything you buy from us, however if this is not the case, please contact our customer support team through eBay Messaging System. We have 14 days no quibbles return policy - you may return an item to us for a refund within 14 days of receiving the item for any reason. All we ask is that the item must be unworn with all tags and labels still attached and in original packaging.

For hygiene reasons, under garments are non-refundable.

Please ensure that under garments like Bras, lingerie, swimwear, vests & underwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.

When returning items to us, please Re-pack the item in its original packaging with labels and tags still attached and add a note with your eBay ID & contact details to avoid any unnecessary delay in processing your refund.

We will process the refund as soon as we receive the item but please allow up to 48 hours for refund. We are NOT responsible for the postage cost that you incur to send the items back to us.

Return Address:
True Face
Unit 2F Moss Industrial Estate
Woodbine Street East
Rochdale
Lancashire
OL16 5LB
United Kingdom
(Please see the full detail on “Returns” Page)

Feedback

If for any reason you are less than 100% satisfied with your shopping experience we would ask that you contact us, ideally before leaving feedback, to give us the opportunity to make things right.

Detail Seller Ratings:

Positive Feedback:

Neutral Feedback:

Negative Feedback:

We try to give our customer best shopping experience but we do of course understand that sometimes things may go wrong, we would like to offer you our assurance that episodes of this nature are rare and, although extremely regrettable, they are not indicative of the usual high level of service for which Trueface is renowned. It is never our intention to give customers a bad shopping experience with us and we value our customers.
So please contact us before leaving Negative Rating as it is impossible to resolve an issue if you didn’t know about it.

Size Chart Guids

It can be difficult shopping online and getting the size you require, our size chart guide/explanation will help you select the size you want because the size chart which we give in our listing is always taken from the actual garment flat on table.

• Full Length: Measure straight from top shoulder (at neck point) to hem (length of garment)
• Chest: Measure across fullest part and across chest i.e. Armpit to Armpit.
• Waist: Measure in circumference around your natural waistline.
• Thigh: Measure in circumference around your normal part of thigh.
• Hem: Measure in circumference around normal part of hem.
• Sleeve Length: Measure it straight from shoulder to end of cuff.
• Inside Leg: Measure from top of the inside leg at the crotch to the ankle length.

If you need any further help with sizing, don't forget that we will be more than happy to help so feel free to contact us through the eBay messaging system before placing your order to avoid the risk of buying the wrong size.

Contact

If you are unhappy with your purchase or have any query then please contact us by eBay Messaging system prior to leaving any feedback as it is the best & fast system to reply all queries & resolve all issues including sales, returns & refund issues.

We normally aim to respond to your query within 12 Hours, however, due to the high volume of emails there may be a delay in the response time to your email, should your query require detailed investigation or feedback from a third party i.e. the Courier Company so please allow us at least 24 hours to reply all messages.

Address:
TrueFaceUK
Unit 2F Moss Industrial Estate
Woodbine Street East
Rochdale
Lancashire
OL16 5LB
United Kingdom