Terms and Conditions:

Dispatch

We endeavour to dispatch all items within 1 working day of order. Stocked items are usually dispatched on the same day if the order is made before 2pm. We will not be held liable for any shipping costs or labour charges incurred due to delayed items. If an item is urgent, please contact us before placing the order to check stock and dispatch time.

Returns Policy

We hope you will be delighted with your product purchased from vorsprung.durch.technik-parts, however we understand that sometimes you may wish to return your product. Please find below details of our returns policy:

You may return your product within 30 days by simply logging into your Ebay account and starting a return from the purchased items screen.

Upon receipt of the product we will check the content to ensure all parts have been returned and if so, we will authorise a credit to the account used to make the purchase. We aim to credit your account within 10 days of the product return.

If the product has been misused or not assembled in the proper manner, we reserve the right to withhold all or part of the refund payment. This does not affect your statutory rights.

Any buyers returning items fraudulently (for instance old or faulty parts) will be reported to the Police and charges pressed. 

Your rights under the Distance Selling Regulations are not affected by this returns policy.

Warranty and Claims

Warranties will be specified in the main body of the advert description and if not stated is 30 days.

In all warranty cases, the manufacturer and vorsprung.durch.technik-parts are not liable for any labour cost claims.

In the event of a warranty claim, we will require the item to inspect or to send to the manufacturer to follow their claims procedure. If you require a replacement item to ensure your vehicle is not off the road for a prolonged period, we reserve the right to charge for the replacement item. Upon a successful claim, this charge would be refunded. If the claim is not upheld, we will return your items to you in the condition they were sent and no refund will be made.