Yacanna prides itself on excellent customer service.

• If for any reason your are uphappy with your product or service please contact us before leaving feedback as we strive to make our customers satisfied.
• Please allow at least one business day for a response, and if you have not heard from us please check your eBay inbox or spam folder.

Yacanna
Customer Service
Phone: 1-866-238-3642
Hours: M-F 9:00 a.m - 4:00 p.m ET

We prefer Paypal payment at store.

We Combine Shipping!

Most of orders will ship within 1-3 business days upon payment complete.(Personalized products may take extra days).

United States
Shipment Method - USPS air mail or UPS/FedEx Ground.
Carrier Stated Delivery Time - Approx. 2 - 7 business days

Damaged Items:If you receive the damaged or wrong item, please contact us within 14 days of receiving the merchandise and we will issue credit or send replacements. No claims will be accepted after 14 days.

Returns: Please follow the following steps---- Notify us within 14 days of receipt of merchandise. Please specify the item number, address, name, products if applicable. We will issue you a Return number together with the return address
-- Securely package the item(s) to be returned.
-- Return your package to us using the mail carrier of your choice. We recommend using a carrier that provides a package tracking number.

Once we received the merchandise and we will issue refund to you within 3 business days.

-- NO return on : All personalized or engraved items, damaged goods, Worn or damaged apparel, Open candy or bubbles; Opened music

Shipping Charge is not refundable; Returned item must be original, resalable condition