Our Shop | |  | Accepted Payments | | | |
| | Customer Services | |
Payment is accepted by the following methods
PayPal
This is the most preferred way to pay online for your order, it is safe, fast and easy. Your payment details are never shared, we will only see your email and delivery address. To use PayPal please check out your order on eBay and send payment to our PayPal ID: paypal[at]pcmodders.co.uk Bank Transfer
We can accept transfers from any bank worldwide, please contact us once you have completed checkout and we will send you our bank details. Cheque / Postal
Order Please make payable to PC Modders, we accept personal and company cheques. Payment by cheque will require 7 days for cheque clearance before items will be dispatched. VAT - We are currently not registered for VAT
Domestic - UK We use two parcel carriers, Royal Mail and Parcelforce. We generally offer several different shipping methods on every product we sell, all giving a different level of service and price (the least expensive being the slowest). If you click the 'Postage and Payments' tab locate d at the top of this listing, you can see the rates laid out with estimated delivery times. Please note we reserve the right to change a service selected (we will always use a superior service if we do this). We endeavour to ship your order within the stated 2 business days of receiving payment, provided all security checks have been passed. Once your order has shipped we will update your eBay order with relevant tracking details to enable you to track the progress of your order to point of delivery. Please note we offer a Second Class standard service, this is NON - TRACKABLE, using this service indicates that you are happy for us to send the item with no tracking. This means we will be unable to assist you with any delivery queries until 15 working days (not including Saturday/Sunday) have passed. For all other services if you have not received your order within 5 working days (not including Saturday/Sunday) please contact us through eBays messaging system and we will assist you. International
Same as UK except estimated delivery times can be far longer. Please note we offer Royal Mail Airmail (Small Packets) for most items, this is NON - TRACKABLE, using this service indicates that you are happy for us to send the item with no tracking. This means we will be unable to assist you with any delivery queries until 25 working days (not including Saturday/Sunday) have passed. For all other services if you have not received your order within 15 working days (not including Saturday/Sunday) please contact us through eBays My Messages system and we will assist you. The P&P price includes all packing, posting, materials, insurance (where stated) and handling fees.
All items are shipped from our extensive warehouse in west Wales, we endeavour to keep all items in stock at all times but if there is a delay on your order for whatever reason we will contact you as soon as possible to let you know.
Combining Postage
If you are purchasing multiple items click on "ADD TO BASKET" and continue shopping for all your other items, DO NOT PAY FOR ANY ITEMS SEPERATELY as we are then unable to alter your postage charge. Once you have finished shopping select "Request the Total from Seller" and we will then if possible combine your postage saving you money. Once we have done this we will send you an updated invoice to pay the total.
Please note that if you are purchasing multiple units of the same item the postage is AUTOMATICALLY updated and therefore ready to be paid. Collections
Unfortunately due to Health & Safety reasons, our warehouse is off limits to the general public and we cannot allow any order collections.
Buyer and Seller Feedback
We appreciate the way eBay works, and no buyer or seller is complimented more than when he or she gives or receives feedback. As soon as we have confirmed dispatch of your goods, positive feedback will be given. We ask that you leave equal Positive feedback once your goods have arrived and you are happy with the service we have provided. Remember, if you have a problem with your order; before leaving feedback please get in touch via the eBay my messages system so we can help you resolve any problems.
We hope that you're pleased with your purchase from PC Modders; however we do understand that occasionally, you may need to return goods to us. We've set out below the main reasons why goods tend to be returned.
Goods are faulty on arrival
If you find that your goods are faulty on arrival, then you are entitled to a replacement or a refund. Please note that you must contact us within 14 days of receipt of the order. In instances where we are unable to source a replacement a refund will be issued. Goods returned as faulty will be tested once the return has been processed. Goods Damaged on Arrival
If you discover that your goods are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged, or refuse to accept the delivery. Please contact us within 48 hours with details of the damage. Once the damaged goods have been received back into our warehouse, then we will replace or refund them. You Have Simply Changed Your Mind (Distance Selling Regulations)
If you have ordered goods from us, but then simply decided that you wish to cancel your order, you are entitled to do so. In order to return an unwanted item, the following criteria must be met:
- You must have contacted us within 14 working days of receipt
- The item must be returned complete with ALL accessories and manuals / guides
- The item must be in the original box and packaging
It is your responsibility to return the goods to us in a safe and secure manner and at YOUR cost.
How to Return Goods
To return an item: Go to My Ebay, find the item, Under Actions select "More Actions" > "Return this Item". Please do NOT raise a case in the Resolution Centre unless the item is not as described. Please ensure that your item is packaged suitably for transit and that you display the RMA number and returns address clearly on the exterior. DO NOT write on the product packaging itself, please wrap the item(s) in a suitable box or bag. IMPORTANT: Once we've issued an RMA number, it's only valid for 14 DAYS. If we've not received the goods back after 14 days, the RMA number will no longer be valid. It's therefore important that you do send the goods back WITHIN 14 days of the RMA being issued.
Refunds
We endeavour to process all refunds within 7 days, but during busy periods it can take up to 28 days. We will only refund the cost of an item once it is returned and in our possession. We cannot refund original shipping charges for items returned as unwanted. International Returns
International buyers please make sure that you understand the description of the item you are purchasing. If you have any questions about an item please contact us first for clarification. Due to the high cost of shipping Overseas our return policy does not include refunding the cost of shipping either way. We will refund the item price but neither the shipping to or the return shipping cost. Items returned damaged or altered will not be refunded.
History
We have been established since 2001 and have a strong focus on PC Cooling and Modding. We have one of the most comprehensive ranges of watercooling components in stock in the UK. The company is staffed by knowledgable professionals who understand the products they sell.
We take pride and stand for:
- We are not box shifters ie. we buy in products that we think the consumer wants and don't just list everything from price/qty feed driven websites.
- We hold every single item listed in stock in our warehouse.
- We do not bombard you with flashing gimmicks and adverts on our website, we only present the content you want.
- Finally, we enjoy what we do and love to help people improve their PC when watercooling, aircooling or modding it.
Our email support is available during working hours to give expert advice on all watercooling, aircooling and modding queries. We endeavour to answer all queries within 24hrs if submitted out of office hours, within 1 - 4 hours if during the working day.
Contact Details
PC Modders
Unit 2, Ynys Dawel
Solva, Haverfordwest
Pembrokeshire
SA62 6UF
Wales
Our opening times for online support queries are:
Monday - Friday from 10 am till 5 pm
Saturday - Sunday we are closed | | | | |
