When will I receive my order?
Orders received before 2pm Monday to Friday are usually dispatched on the same day. During busy periods your order will be posted within 1 to 2 working days after payment has been received. Standard delivery can take 3-5 working days. If you require your items sooner, then please choose an express delivery option at checkout. Please allow up to 10 working days for delivery (15 days for international deliveries) before contacting us about your order.
Who will deliver my items?
Most orders will be dispatched via Royal Mail standard delivery unless you choose an express option at checkout. Your order will be carefully packaged and dispatched in a timely manner to ensure a secure delivery. Larger items may be delivered via a courier company who will contact you to arrange a delivery time and date.
Do you combine postage?
We offer combined postage discounts on all orders where you are purchasing more than one item. To take advantage of combined postage discounts you need to add all of your items to the basket together and pay for them at once. If you are having any issues with this then please get in touch and we will be more than happy to help you.
Do you post internationally?
Yes we post worldwide and offer combined postage discounts for our international customers.
Do I need to sign for my items?
Some orders will require a signature to ensure the safe receipt of your items while others will be tracked and left in a safe place if you are not in. If you are not available to collect and sign on the courier's first visit, a calling card will be left. You can then arrange for the redelivery or collection of your items using the details provided on the card.
What if I haven't received my items?
If you haven't received your order after 10 working days of dispatch, then please get in touch with us in the first instance so we can track your order and provide you with an update.
Can I change or cancel my order?
Though we will make our best efforts to do so, we are unable to guarantee any changes to orders once they have been placed so please ensure all details are correct before completing the checkout process.