PAYMENT

SHIPPING

• Orders will be shipped within 1 working day upon payment confirmation.
• All orders will be shipped via Hong Kong Post. Please contact us for a quotation if you wish to send by UPS, DHL, FedEx or other carriers.
• Tracking numbers will be provided unless otherwise stated.

HANDLING TIME

• Order processing time is 1 day, excluding Sundays or holidays.
  
  

SHIPPING ADDRESS

• Your order will be shipped by your eBay address, that is the address that you have chosen when making the order. Please note that we are not responsible for verifying your eBay address with your Paypal address.
• Russian customers please provide your full name as required by your local post office.
  
  

IMPORT FEES

• Items in your order may be subject to taxes, customs, duties and fees levied by the destination country ("import fees"). The recipient of the shipment is responsible for all import fees.
• We will mark for most orders on the package as "Gift" and at a cost that would help you save the import fees. However, this cannot be guaranteed.

RETURN POLICY

• Merchandise must be returned within 30 days.
• Merchandise must not be worn, altered, or washed, and must be in its original packaging.
• Used merchandise or merchandise returned without the original packaging may result in a delayed refund or may not qualify for a refund.
• Shipping charges are not refundable
• Some sale items may not be returned
• Please Note: Return shipping fees are to be borne by customers unless incorrect or damaged merchandise is sent.
  
  

RETURN ADDRESS

• Please return to the sender's address as found on the package
  
  

REFUND

• Refund will be processed in the original form of payment (e.g. debit your Paypal account )upon receiving the return package.
  
  

EXCHANGE FOR A DIFFERENT SIZE/COLOR

• To enhance efficiency, we do not offer merchandise exchange, if you want a different size/color, you could simply return the first and place a second order.

BAGS

SHOES (WOMEN)

SHOES (MEN)

PRODUCTS

• Are the pictures taken from the real product?
  Yes, we took all the pictures by ourselves. We have tried our best to make the color most accurate, but due to different screen settings, color difference is inevitable. Please take note of such risk before buying.
• Could you send me more pictures of a particular item?
  Sure, all products are in stock in our warehouse and we are more than happy to serve your needs.
• Are your products branded?
  All products are unbranded.

ORDERING

• The item or color that I would like to buy is out of stock.
  Some of the new or hot items can sell out quickly but we are able to obtain more stocks. Please inbox us for more information or just put the listing to your shopping cart and wait.
• The listing has ended.
  We may have encountered some problem with the listing, it will be relisted soon. Otherwise, please inbox us for details.
  
  

PAYMENT

• What payment methods do you accept?
  We accept Paypal and credit cards on our eBay site. Please contact us if you wish to pay by other methods.
  
  

DELIVERY

• Where and how do you ship my order?
  We ship by Hong Kong Post eExpress (ePacket), registered air mail, EMS. If you prefer another courier, please let us know and we can send you a shipping quotation.
• When will my order be shipped?
  Normally, we ship your order the next day after your purchase. There may be 1-2 days' delay due to Sundays or holidays.
• Do you provide me with tracking number?
  Tracking number will be provided unless otherwise stated on the listing.
• When will my order arrive?
  Please click here to check the estimated delivery time for your country.
  
  

RETURNS & EXCHANGES

• I have received my item but I do not like it.
  Please contact us before leaving a negative feedback, we will try our best to solve your problem. If you wish to return the item, please return the item(s) to the sender's address as found on the package. Refund will be credited to your Paypal account upon receiving the return package. Please note that shipping charges are not refundable.
• I have received an incorrect or faulty item in my order.
  We are so sorry about this, please kindly contact us with a snapshot of the defect. You will normally be required to return the item(s) to the sender's address as found on the package using the cheapest shipping method by your local post. Refund will be credited to your Paypal account upon receiving the return package.
• Can I exchange my item?
  To enhance efficiency, we do not offer merchandise exchange, if you wish to change to a different size/color, you could simply return the first and place a second order.