About Us

In 1996 The Midi Store LLC was started with the idea of providing great service to other musicians for all kind of Midi gear. Since 1999 The Midi Store has been online offering a wide selection and low prices on music software and hardware items, keyboards, synthesizers and samplers, everything you need to create and enjoy electronic music. You will also find all kinds of other items such as stage boxes and snakes as well as many different kinds of cables, microphones and more. We are always adding to our online inventory so if you don't see an item you are searching for, please drop us a line.

We provide in-depth information on all products, and a friendly customer service. If you have any questions, feel free to ask, help is only an email or phone call away. You can reach us by email from our contact us page or by phone Monday - Saturday from 8am-6pm Arizona time at (928) 284-1619. You can come and pick up your item at our store from 10:00-5:30 Mon-Fri and with special arrangements on Saturday.

MOST IMPORTANT - We are NOT some mega-store with a huge staff that turns over every 6 weeks. We are NOT some giant conglomerate who thinks of you as just another dollar in their pocket. We are a small business with a dedicated staff of musicians that care about you and the products we sell. If you wonder where great customer service has gone, you have come to the right place. We are a small, friendly, retail and internet store and we will treat you like you matter to us, because you do!

Recycling - We also believe strongly in trying to help save the planet, so we will recycle materials where appropriate. We take the time to break down boxes and re-use them whenever possible. This means that the external packaging of your item might look like an old ugly box, but we promise that we took great care making sure your purchase would arrive free from damage. We also use the FLO-PAK brand 100% recycled peanuts, which are made entirely without ozone-depleting CFC's or HCFC's. Please recycle your polystyrene peanuts - visit www.fpintl.com - for the nearest polystyrene recycling center near you

Store Policies

We accept PayPal, Visa, Master Card, Discover and American Express cards only. The easiest way to pay is via Paypal, you can use your credit card to pay and do not need to be a PayPal member. PayPal is the easiest and quickest was to pay for your eBay purchase. If you prefer to give your credit card over the phone please call us at 928-284-1619 M-F 9am-6pm Arizona Time.

Shipping - Continental US (48 states)
Our US shipping rates are posted on each auction or store item pages. They are calculated for US buyers only (48 states), and based on UPS Ground Service or USPS Postal rates. We ship 99% of eBay purchases FREE! In the US we may ship FedEx or USPS as well if it is faster for your to get your items, even is UPS Ground is the only shipping method shown. Please contact us for international rates if you do not see them in the shipping calculator before bidding. We also ship UPS overnight, 2 day and 3 day select, please contact us for a shipping quote if you don't see it in the listing information. We also ship Priority Mail to PO Boxes and APO/FPO addresses.

Shipping - US (Alaska, Hawaii)
We normally ship First Class or Priority Mail (depending on the weight) to Alaska and Hawaii. Please contact us for UPS 2ND Day Air rates if needed.

Shipping - International
We ship many items outside of the US, please check the listing page for availability. All international orders are shipped via the manner you choose during checkout and may be USPS Priority/Express Mail, UPS or eBay's Global Shipping Program. The shipping rates will be quoted in the listing if available to ship to your country, tracking information will always be provided.

Please keep in mind that eBay only quotes (i.e. guesses) TRANSIT time between your country and the USA, customs clearance can take weeks depending on your country and that is out of our control. Local taxes and/or customs duties are MOST likely to apply and unless collected in advance by using the eBay Global Shipping Program, you will be responsible for these when your item is delivered. We have no information available on charges for customs and taxes, please contact customs in your country to find out the actual cost of importing goods. We ship about 25% of our products outside of the USA so we will make sure your items are properly packed to ensure no damage occurs but insurance IS required for all international shipments.

INTERNATIONAL CUSTOMERS - ALMOST ALL PRODUCTS SOLD ARE UNDER USA WARRANTY ONLY - this means you will need to send the item back to us for any warranty work, YOU are required to pay any return shipping charges. WE will pay to send the item back to when it is repaired. This includes any items that might be DOA (dead on arrival, not working when first received by you.) If you do not agree to this then please do NOT purchase our items. We are a US dealer, which means we sell items with US 110 power, if you are using the item in a country that requires 220v power we DO NOT have power adapters, you will need to purchase one in your country.

Sales Tax
We're located in Arizona, and required by law to collect 6.35% sales tax from AZ residents or products shipping to Arizona. No sales tax is collected outside of Arizona.

Returns

Due to the expense of selling on ebay, any returns that are accepted may be subject to a restocking fee. Shipping costs are NOT REFUNDABLE and for items shipped free our cost for shipping will be deducted from your refund.

Software products can only be returned if the shrink-wrap is intact and the software packaging has not been opened. Any software products that have been opened will be refused or returned to the purchaser. For health reasons certain other items such a headphones, microphones, earbuds, earplugs, hand held recorders or similar items used in or near your mouth or ears are NOT returnable unless unopened.

The Midi Store LLC reserves the right to inspect all returned merchandise and may refuse a refund and return your product to you, or assess a charge of up to 25% of the purchase price for returned materials which are used or incomplete. In addition, we may charge a 15% restocking fee for return of opened non-defective product. The Midi Store LLC may also refuse a return which arrives without a Return Material Authorization (RMA) number. Please note that any RMA issued is valid for 10 days only, your item must be returned within that time or the return will not be accepted.

The Midi Store LLC does not provide refunds for shipping charges. If your item was shipped free, and you refuse, cancel or return your order once it has shipped to you, the cost for shipping will be deducted from your refund. Oversize or overweight items (such as very large keyboards, equipment racks etc.) are likely to have high shipping charges of $30 or more. Please Contact us for instructions on obtaining an RMA#.

If you have any questions, please Contact us before bidding.

Contact Us

40 W. Cortez Dr #3
Sedona, AZ 86351 USA
Phone: 928-284-1619, Fax 480-275-3322
Hours; Phone: Monday-Saturday 8am-6pm Arizona time... Store: Monday-Friday 10am-6pm AZ time

Do you need directions to our store? CLICK HERE.