We only accept PayPal on eBay, this means you can rest assured your order will be with you ASAP after your purchase. For your security, we only despatch your order to the address you provide us via PayPal. Please use the basket for multiple purchases which will also apply any applicable postage discounts.
As soon as you pay, eBay & PayPal will email you to let you know it's been received and as soon as we've shipped your order, we'll let you know by email that it has been despatched and the tracking number if applicable. All International Orders are shipped with tracking and you will automatically receive updates as the order is progressed, please check your spam folder if not received. *Please note all estimated delivery times provided by us or eBay are dependent on your local delivery service and not guaranteed.
Estimated Delivery Times
UK Orders
1 to 3 Days
Europe Orders
3 to 5 Days
Worldwide Orders
7 to 30 Days
If you change your mind, or the purchase is not suitable, you may notify us to cancel the contract within 30 days after the day of receipt of item(s) and you have a duty to take reasonable care of the item(s) until we receive the item(s) back. Return posting costs will normally be at your expense unless the item is faulty. We supply a return form and label with your order. However, if lost our return address is. Elegant Hair Ltd Unit 1 The Rectory Salt Box Road Guildford, Surrey GU3 3TA United Kingdom Exchanges: Exchanged items are sent free of postage. (This applies only to the UK and standard postage) We normally process within 48 hours of receipt, Monday to Friday. Order Details: Copper/Dark Brown Highlights 20/22" (250g Weight) Japanese Kanekalon"We want you to be 100% happy with your purchase and offer a 30 day "no quibble" guarantee"
Returns:
Please send the item back with a note of your eBay ID and the colour you would like and we will send out a replacement by return.Refunds:
Please check this listing page carefully as the answer is usually there. If not, let us know and we'll try our hardest to reply within one working day. 1) Colour Matching. Please send us an image taken in direct light via eBay message and will do our very best to match the colour 2) Please see our Straightening/Curling Guide in our store
Contact Us: We will do our best to reply as soon as possible, usually within 24 hours.Any Questions?
We care about every buyer who buys from us. If you have any questions or are unhappy in any way please contact us by email on eBay and we will be glad to resolve any issue you may have as soon as possible.