About us
Like all great TOBACCO companies, aussie smoking market (ASM) began in the backyard shed of one of its creators, with a small budget and a grand vision.
ASM was created to fill a void left by traditional TOBACCO shops buying all range of smoking pipes,vaporizer, cig case smoking accessories. With access to all the major tobacco brands (including unique and hard to get labels), through a nationwide delivery service, ASM provides shoppers the comfort of real time tracking of new purchases from the warehouse to their door.JACK and HELEN, are the driving force behind the website launched in September 2005 . ALSO FOR SATISFIED MORE DEMAND WE OPEN NEW STORE ON EBAY IN 2004
With over 10 years industry experience, a passion for customer service and one of the strongest product knowledge backgrounds in the industry, WE have brought to life a unique Australian experience, after over 3 years of blood sweat and tears.
ASM is continually sourcing new brands and styles and adding these to its already enormous line up. And with a commitment and focus to customer service, ASM aims to provide shoppers the highest quality, unique and up to date products the TOBACCO industry has to offer.
Payment
Payment is via Paypal only. This is the quickest and easiest way to pay. However, you do not need a Paypal account as Paypal also process credit and debit cards. We are unable to accept cheques or bank transfers.
You can set up a Paypal account in a couple of minutes. Please visit www.paypal.com to sign up.
Shipping Policy
Austalian post for Australian items 3-6 DAYS.
Express Courier is a no signature required service. This means that the courier will generally leave your order at the front door or letterbox. Once the parcel has been delivered to your shipping address, ASM takes no responsibility for any damage or theft that may occur. Please contact our customer service department if your order has not has not been received within the recommended timeframe.
International Delivery - USA, Canada, Hong Kong and Japan
Orders placed before 1:30pm AEST orders should be received within 15 business days. orders are sent a tracking number with your Shipping Confirmation email. All shipping is subject to weight and volume. Shipping costs will be calculated and displayed during checkout for these countries. You can also use the postage calculator in the listing to calculate the cost of shipping. Please note shipping to the United States, Japan, Canada and Hong Kong is not free, even if purchasing several items or an item over $25AUD
Customs and Duty Charges
International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. ASM cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and ASM will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
Returns
Ordering is Easy & Risk Free!
ASM is committed to customer satisfaction- if you receive any merchandise that you are unhappy with for any reason, simply return it to us within 30 days, in the condition that you received it and we will happily refund*. No exchanges are allowed on our ebay store.
*Due to hygiene reasons, ASM is not able to accept returns on USED or DAMAGED unless faulty.
