For all of our customers worldwide only PayPal payments are accepted.

All payments to be made must be in GBP.

For all wholesale purchases alternative payment methods can be discussed.

Payment for items must be made within seven days of purchase.

All orders generated are processed only upon PayPal payment.

Dispatch Specifics (UK Only):
Dispatch occurs between Mondays to Friday.

By default we dispatch all items to the PayPal address, If customers provide the wrong delivery address we will not be held responsible for lost packages. Please contact us if you wish to send the item to another address.

We use Royal Mail and MyHermes postal services.

We aim to dispatch all orders placed within 1 working day, although please allow up to two days for dispatch. Customers are most likely to receive items within 3-5 working days.

If in the unlikely event that you haven't received an item within 10 working days, please contact us via the eBay messaging system and will follow up with our postage providers set procedures.

Free postage (UK Only):
We offer free postage on selected items. The free postage items are sent using Royal Mail Second Class delivery, as per Royal Mail this service is usually delivered between 3-5 working days.

First Class Delivery (UK Only):
1st class delivery items are dispatched within 1 working day. As per Royal Mail this service is usually delivered between 1-2 working days.

First Class Recorded Delivery (UK Only):
Our 1st class Recorded postage option is usually delivered within 1-2 working days. Recorded delivery items are tracked will require a signature upon delivery.

Please note online tracking barcodes/numbers are provided upon dispatch.

Next Day - Special Delivery (UK Only):
We offer a Next Day ‘Special Delivery’ postage option across many of our items.

Please see the procedure for this postage option:

Contact our customer care team via the eBay messaging service before your purchase has been made requesting this postage option.
Our team will respond to your email within a timely manner letting you know if the option is available for the item required and when this will be dispatched.

Complete your order via eBay and choose the relevant postage option via PayPal.

Customers will be provided with full online tracking numbers upon the dispatch of the ‘Special delivery’ item.

This ‘Special Delivery’ postage service is subject to Royal Mail’s terms and service conditions. Please refer to the Royal Mail website for further information.

All express Special Delivery postage options are paid by the customer.

Special Delivery postage options items are posted on Monday – Friday.

Additional charges are applicable for weekend (Saturday) postage. Customers must contact our team before selecting the Special Delivery postage option via the eBay messaging system.

Combined postage discounts (UK Only):
Combined postage discounts are available on multiple purchases when made within a seven day period; they must be paid together for the discount to apply. Please see the individual listings for our full details discounts available.

International Postage and Delivery:
International postage options are available; please see individual listings for prices. Alternatively contact our customer care team via the eBay messaging system.

European Union (EU Only):
Items been posted to Europe (EU) are sent via Royal Mail ‘Airsure Service’. Royal Mail aim to have items delivered from 5-7 working days from the date of when the item was dispatched. Although please contact our team if you have not received your item after 10 working days.

Rest of the World:
Items being sent outside of the EU are via a Royal Mail International postage service.

Royal Mail states there international postage usually takes from 12-24 working days. Please contact us if you require international postage times to your specific country.

All items are sent with the correct customs declaration signs, this document states exactly what’s in the package to all Non EU destinations.

Please allow up to 28 days for your item to be delivered, as customs can cause delays.

All customs duty and associated costs are the reasonability of the buyer and may be applicable on your delivery.

Combined postage discounts (International):
International buyers please contact us for a combined invoice; we try to offer the best postage rate possible. Postage and packing charges are priced according to item weight.

Missed Delivery:
Most of our items are received within five working days from the dispatch date.

Customers are advised to check with their local post sorting office, should they not receive their item after 7 working days (14 days for EU customers and 28 days for rest of the world).

If you miss your item when your post person attempts to deliver, then the item will sent to your local sorting office. The post person should leave you a card to let you know when your item will be ready for collection.

Royal Mail will return the item to us after 7 working days should the item not have been collected by the customer. Additional postage payments will be required to be paid for us to resend your item.

Lost Mail:
The Royal Mail and MyHermes postage networks process thousands of items per day, in the unfortunate case of your item not arriving within 15 working days; it will be considered lost in the post. In this instance we would need to follow the Royal Mail process for lost postage and will require some assistance from you to file a claim.

You will be provided with a replace item, or a full refund for the cost of the item where is there is no substitute item available.

Cancellation:
You are entitled to cancel your order within seven working days of receipt of the goods (We’d rather you didn’t, but you have a legal right to do this under the distance selling regulations).

We always want our customers to be happy with their purchase(s) from Tailor Industries and/or Tailor Collection.

We're so confident about our products, we offer a ‘No Quibble’ Guarantee. We believe in quality and a great service - and won't be happy until you are.

If for any reason you're not 100% satisfied with your purchase, you can exchange your item for something else or get a refund.

Simply follow the refunds or exchanges process within 14 days.

Refunds:
If for any reason you're not completely satisfied with any of your purchases, simply return the item and we will issue you a refund (Following the correct refunds or exchange process).

All we ask is that the returned goods are in a re-saleable condition, this means unworn, undamaged with original labels attached and all packaging, which needs to be returned to Tailor Industries/ Tailor Collection within 14 days of your receipt of the item.

Buyers are liable for the shipping costs when returning items.

For your own peace of mind, we advise returning items by recorded (tracked) delivery (proof of postage should be attained) as we cannot accept responsibility for goods lost in transit.

All additional express and international postage costs are non refundable with regard to the original postage price at the time of checkout.

In accordance with the Direct Selling Regulations, if the goods are unsuitable or faulty when you receive them then please contact us within 7 working days of receiving the goods or return them to us within 14 days following the correct returns process.

Please be aware we do our upmost best to check every item for faults before sending, if in the unlikelihood of the item being faulty, this can be returned.

Please note that returns or exchanges received outside the stated timescale of 14 days will not be accepted.

All refunds are processed within 7 days of receipt of the item and a cancellation request will be sent via eBay.

Refunds are only issued into the PayPal account in which the payment was sent from; we cannot refund the funds to any other PayPal account or individual’s accounts.

We are unable to process any queries relating to undelivered packages or missing items on order placed over 45 days.

Items to be returned from outside of the UK must be paid by the buyer and have the correct customs declarations (where required) and must be marked as "Returned Goods".

We are unable to accept items for which insufficient postage has been paid or for which there are customs charges.

If returning a single item to us from an order placed under a multi-buy offer (e.g. buy 3 and get 5% off the total) the balance refunded will take into account the full retail price of the retained item(s) and not the percentage price discount of the full offer price.

Therefore, when returning a single item, we strongly advise customers to opt for an exchange rather than refund to take full advantage of this offer.

For hygienic purposes, some products are non-refundable; these products will be clearly marked as non-refundable in the product description.

Exchanges:
If for any reason you're not completely satisfied with any your purchases, you can simply have the item exchanged for another item from our collection.

All we ask is that the returned goods are in a re-saleable condition, this means unworn, undamaged and original labels attached, which needs to be returned to Tailor Industries/ Tailor Collection within 14 days of your receipt of the item.

Buyers are liable for the shipping costs on returning items. For your own peace of mind, please return items by recorded delivery (proof of postage must be attained) as we cannot accept responsibility for goods lost in transit.

When exchanging goods and the value of the new item is less than that of the one you are returning, we will refund the difference via the original payment method.

If exchanging goods and the value of the new item is greater than that of the one you are returning, additional payment will be required.

Replacement items will be sent to you free of additional delivery charges; unless express delivery is required, in this case additional postage cost will be required from the buyer. If the exchange item you are looking for is out of stock, we will provide suggestions on alternatives or guide you through the returns process.

Items to be exchanging items from outside of the UK must be paid by the buyer and have the correct customs declarations (where required) and must be marked as "Returned Goods".

We are unable to accept items for which insufficient postage has been paid or for which there are customs charges.

Please note an additional postage fee will apply to resend the exchanging item. Please consult with us prior to sending this item back to us. All additional postage costs will be invoiced via PayPal.

Exchanging items that require additional payment will only be processed upon receipt of the PayPal payment.

Refund and Exchange Process:

• Get in touch with us through the eBay messaging system. Let us know whether you want an exchange or refund.
• Our team will reply within 48 hours via the eBay messaging system with the returns address.
• A reference will be provided, which is to be attached with the item being returned/exchanged. (Please note if send the item without a reference, your exchange/ refund transaction will be delayed)
• Buyer then sends the item along with the reference.
• Buyers are then advised to send items via a tracked postage
service. (Please note buyers are liable for shipping costs).
• An email update will be provided on receipt of the item.
• In the case of a refund your PayPal account will be reimbursed within 7 working days. (Please note all express postage costs are non refundable with regard to the original sale).
• In the case of an exchange, your item will be dispatched within 2 working days.

What size should I go for?
Please refer to our size guides; these are in our size guides page of our store.

(Sizes are also posted in each of the listings)

How do I exchange my item for a different size?
If you would like an exchange please get in touch with us and we are happy for you to exchange the item shirt. Please refer to our exchanges page for more details.

How do I exchange my item for another item from your store?
Please refer to our returns and exchange policy page. The exchange policies are also stated at the bottom of all the listings. Please note that all

How do I return an item for a refund?
If you would like to return an item then please get in touch with our team via the eBay messaging system for our returns policy address and returns reference.

How long do I have to get a refund or exchange?
Refunds and exchanges can only be provided within 14 Days of receipt of the item.

Who pays for the item to be returned or exchanged?
Returns postage charges are responsible of the buyer. We advise our customers to send items back to us via a tracked postage service.

What is the returns/ exchange process?
(Please refer to the Returns and Exchanges page of our eBay store for full process).

• Get in touch with us through the eBay messaging system.
• Let us know whether you want an exchange or refund.
• Our team will reply within 48 hours via the eBay messaging system with the returns address.
• A reference will be provided, which is to be attached with the item being returned/exchanged. (Please note if send the item without a reference, your exchange/ refund transaction will be delayed).
• Buyer then sends the item along with the reference.
• Buyers are then advised to send items via a tracked postage service. (Please note buyers are liable for shipping costs).
• An email update will be provided on receipt of the item.
• In the case of a refund your PayPal account will be reimbursed within 7 working days. (Please note all express postage costs are non refundable with regard to the original sale).
• In the case of an exchange, your item will be dispatched within 2 working days.

How do I get my item ASAP?
If you require an item ASAP, please contact our customer care team via the eBay messaging system.

Our team endeavours to respond to emails within a timely manner. Let our customer service team know the item you require, this was we can ensure the item is sent out with priority.

(Please note that buyers are responsible for all additional postage charges incurred with express delivery options).

Refer to our postage and delivery pages for more information.

What are the dispatch times?
Our products are usually dispatched within 24 hours of the order being generated via the delivery option chosen during the checkout process.*

You will be contacted within 24 hours should there be any problems (unlikely) incurred with your order.

*Please note that the times stated are simply estimates, this does not take into consideration of weekends or public bank holidays.

When will I get delivered of my item?
Items within the UK items are usually delivered within 3-5 working days. They usually posted via Royal Mail 2nd class postage service. Although items posted during the peak/busy times of the year, such as Christmas, Easter and Public Bank Holidays may take longer.

Items posted outside of the UK can take between five and twenty-one days depending on location, please contact our teams for further information.