If in the event you wish to return an item to us please do so within 14 days of receipt as long as the product is not used/worn with all tags attached.
Please send a message to our eBay account telling us you wish to return an item, we will then send you a message with all the information you need.
All items must be returned to us in the original condition with original packaging, suitable for re –sale.
Once we receive your items back we will refund EXCLUDING the original delivery charge. The cost of returning an item to us is your responsibility. Your refund will be processed within 72hrs from the delivery of the item. If the returned item is not suitable for re-sale then we do reserve the right to refuse a refund and we will return the parcel to you at your own expense
We do advise you to send your parcel to us using a tracking service i.e. 1st Class Recorded Delivery. This service will provide you with a tracking number which will help you track your parcel. Please always check that the parcel has been delivered to us through the online track and trace service provided by the postal service, before you ring customer services as the parcel is your responsibility until it is delivered to us. Please note the postage certificate is not a proof that the item was delivered to us.
Please return all items to:
Coco Avenue
49 Briarfield Road,
Manchester,
M20 4SS,
UK
7 DAYS COOLING OFF PERIOD (EU ONLY)
Under the UK distance selling regulations, you as a customer have 7 working days from the day you receive your items to cancel the contract for your order with us. To do this you MUST inform us in writing. (Please refer to our return address above). For the contract to be cancelled you MUST return ALL items in your order in their original packaging and suitable for re-sale. These items must not be worn or used in any way. Using our online returns form is NOT considered a cancellation of your order. This must be in writing to our returns address for the purposes of your statutory rights to cancel the contract. The cost of returning an item to us under the 7 Days Cooling Off Period is your responsibility.
INCORRECT, DAMAGED OR FAULTY ITEMS
Once you receive your order if any of the items are incorrect, damaged or faulty, please fill in the returns form online and post the item back to us in case you wish to receive a full refund. You have 14 days from receipt of a faulty / incorrect item to do this. We advise you to use a tracking delivery service. We will refund you the cost of this; you must however send your postage receipt inside the package as proof of cost so we can refund you. Please take a note of the tracking number or obtain a duplicate receipt BEFORE you send the parcel to us so you can track your parcel, as we can ONLY refund you once we receive the original items back. In case you want to receive a replacement item please let us know via e mail and we will dispatch a replacement item to you along with a prepaid return envelope in order for you to return faulty or incorrect item. In such case please make sure to put your details inside the envelope so we know the parcel is from you.
