We hope that you will be happy with any purchase you make from us. However we understand that at times items may not be as expected and should you wish to Cancel or Return an item.
Cancellation fees is 5% of the items amount for any reason, including Change of Mind or Other reasons don't due to item's fault. If item has been proceed or shipped then we do not accept refund. Also postage is not refundable in any cases.
Please do not send us any goods back until you receive an Returns Authorized Number and instructions from us.
Exchange/Repairs under warranty- Most products in our store will be covered by our company. Which means you simply send back the item to us via mail and your item can be repaired or replaced. Note: Item is replaceable within 14 business days upon receipt, if over the date limit, item can be repaired under warranty.
All online purchases on mobile phones are comes with standard 12 months store warranty (conditions applied for these extended warranty programmed). Whilst 7 days warranty does covered for accessories (Phone Accessories, including battery, USB cable, wall charger & earphones are comes with 7 days peace of mind warranty.)
Buyer shall pay for the postage when returning the items. During the first 3 months Warranty Period, we are responsible for the shipping cost to send back the item to customer. If over the date limit, We charge Customer GBP 10.00 for the shipping cost to send back the item.
Our warranty will be covered any manufacture faults but not including any damage or faults made by mishandle, misuse, water damaged, being repaired or modified by third party, application or software installed and cracked display screen. We will charge GBP 20.00 as inspection fee if defect and faulty made by human.
Our replacement and warranty will not cover
1. item's accessories including charger, battery, hands-free, cable, memory card, software, pouch, case etc.
2. item has been repaired or modified or inspected by other technical officer or store.
3. item's housing has been opened or void sticker removed and operation system being moved.
4. item's has been damaged by accident, abuse, misuse, neglect, water, fire or any other causes other than manufacture defect.
5. item's does appear one or two minor tear or wear which not affect the phone operation while the buyer received.