All payments must be made within 48 hours hours. An unpaid case will be automatically opened after that time. If you have a problem, or you require more time to make payment, I expect you to communicate with me within the 48-hour time frame. In most cases I can accommodate reasonable requests. All items are authentic and are the actual glasses photographed (some cases may be my stock photos) , before opening up a return case saying otherwise you must have actual proof(store/manufacturer) Customer satisfaction is the main goal,so please contact me with any issues or concerns.