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Delivery
Has my order been
dispatched?
We will send you messages/emails at several stages through
the whole buying process so you know exactly where your order is. We will
notify you once the payment has been confirmed and then also when the item is
in the packing department and ready to leave us.
When will I receive
my order?
Most of our orders arrive within 3-6 working days, even
sooner if you have opted for Express delivery. Please note that if you select
free shipping the order will be sent by Royal Mail, please allow up to 14
working days for UK Royal Mail deliveries.
I have not received my
order?
On the odd occasion we do experience delays with the Royal
Mail and orders can arrive later than expected. For this we sincerely
apologise, we understand how frustrating it is.
Before you contact us to report a delay with your order
please check that the payment has been confirmed and check your messages/emails
to ensure we haven’t contacted you prior.
Royal Mail:
Standard UK Deliveries
– 3-6 working days.
European Airmail –
5-8 working days.
International – 7-10
working days.
If you order has not arrived within the estimated timescales
above, before contacting us, please contact your Local Post Office/Collection
Depot as calling cards are not always left. Please visit www.royalmail.com or call 08457 740740.
If the Royal Mail are unable to advise
you of your parcels location we need to allow a defined period before we can
consider the parcel lost.
All Deliveries – A further 8 working
days past the last estimated arrival date.
Finally, if the item has still not arrived by this date please
contact us. We will take the matter further with Royal Mail and replace your
order.
Express Deliveries
Express deliveries are sent via Parcelforce.
If you have any problems please contact us and we can track the parcel location
for you.
Please note that although the delivery service is next day,
we cannot guarantee that we can send the item the same day.
How are my goods
packaged?
As a company we try to be as environmentally friendly as
possible. We try to use recycled materials where we can, so if your order turns
up in a odd box don’t be alarmed this is just us
re-using boxes we have acquired. Most orders will be packaged in a small box or
parcel bag. We will pad the item with recycled shredded paper / Bubble wrap etc
to keep the item in perfect condition for you.
Will I be charged
customs or import tax?
All our prices are inclusive of VAT at the current rate.
Countries outside of the UK may have additional charges which will need to be
applied upon entry to the country, these are the
responsibility of the recipient. We have no control over these charges and are unaware
of the value, please check with your local customs office for more information.
We are not able to mark orders as a lower value to avoid customs task, this is
illegal.
Returns &
Problems with your order
Returns
Our returns period is 30days, providing we receive the item
un-opened and in a re-sellable condition we will give you a full refund.
When returning the item please post to the
from address at the top of the invoice, please also include a copy of
the invoice or a note which quotes your order no. so we know who the item is
from.
I have receieved the wrong product, what do I do?
We hope that you never experience this, however although we
check every order sent mistakes can still happen.
In this case please consider whether you would like to keep
the incorrect item, if you would like to keep the incorrect item and also
receive the correct item please contact us and we will be able to address the
issue for you, (this saves you having to return the item.)
If the item received is of no use and you would like to
return for the correct item then please send the incorrect item back to us by 2nd
Class post, on receipt we will send the correct item to you and refund the 2nd
Class postage costs.
My order has arrived
Damaged, what do i do?
With Damage we need to deal with each case individually,
please contact us via help@hairskinbeauty.com
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