Shipping to Domestic (UK) addresses

You should receive your order on the next working day after you ordered. In the unlikely event that your goods fail to arrive within 10 working days of dispatch, Nutel Solutions Ltd T/A Fonejoy.com gives you the choice of a replacement shipment or a full refund. Please make sure that you contact us, in writing, within 10 working days of your order. Please be aware that if we are not contacted within 10 working days of your order, it will be assumed that you received your order as requested.


Shipping to International (Non UK) addresses

In the unlikely event that your goods fail to arrive within 20 working days of dispatch, Nutel Solutions Ltd T/A Fonejoy.com gives you the choice of a replacement shipment or a full refund. Please make sure that you contact us, in writing, within 20 working days of your order. Please be aware that if we are not contacted within 20 working days of your order, it will be assumed that you received your order as requested.

Nutel Solutions Ltd T/A Fonejoy.com reserves the right to charge any extra carriage costs incurred where the wrong address has been given.


Shipping Policy

Next Working Day: Free Of Charge

Timed Deliveries: On Request

Customers are responsible for orders once the package arrives at the supplied delivery address. It is
not always compulsory for the card holder to sign for any goods ordered. Nutel Solutions Ltd T/A Fonejoy.com cannot be held responsible if the package goes missing once delivered. If any goods are received faulty or damaged you must notify us within 7 days of receiving them (via email) quoting your order reference.

Deliveries are usually made by either UK Mail or Royal Mail. We are unable to give instructions to the couriers with regards to leaving goods elsewhere, such as with neighbours or in porches. If, when ordering, you left instructions to this effect we must apologise as this is not possible.

If you require next working day delivery, goods must be ordered by 4:00pm.

Your order may be delayed if there are any unexpected stock shortages. (You will be informed by e-mail or telephone if this is the case). Your order may also be delayed if we fail to get authorisation for payment for your order. (We run independent security checks which include user surnames, card usage patterns & postcode matching .These checks are pivotal to help prevent credit card fraud).

Returns

If your goods arrive damaged or faulty, or a fault occurs in the first 14 days of receiving your goods, we offer either a full refund or dispatch replacement goods as soon as possible after the faulty goods have been returned to us.

Nutel Solutions Ltd T/A Fonejoy.com offers its customers a full refund within 14 working days after the goods arrive. Customers must cancel their order and return the goods at their own cost for a refund. A refund will be provided within 30 days.

All goods returned should be received in the same condition in which they were dispatched, including outer packaging.


Returning faulty or damaged goods

Any item may be returned for any reason within 14 days of the date of dispatch so long as it remains in a saleable condition. We will refund the price of the item to the purchaser.

To return any faulty items to Fonejoy.com - parcel them securely, including all manuals, accessories and original packaging. Please be aware YOU are responsible for the goods until received by us. Include a short note detailing your original order reference, contact details and reason for return.

Send the package to:

FoneJoy.com
1 and 2 The Maltings,
Maltings Road
Battlesbridge,
Essex,
SS11 7RH.


VAT

1. All prices listed on the Nutel Solutions Ltd T/A Fonejoy.com website include VAT unless stated otherwise.

2. Under UK VAT rules we do not apply VAT to Royal Mail shipping, it is however applied to the charges of all other couriers

3. Nutel Solutions Ltd T/A Fonejoy.com VAT registration number is: GB 853 4973 91


Privacy

We collect information given at the time of your order, and because we know how frustrating junk mail is, we promise not to pass on your e-mail address, home address or any other details to any third party. We do not store your payment information in any way on our website or via email.

From time to time your address details may be used for marketing purposes. At Fonejoy.com we are 100 per cent committed to protecting your security and privacy. We know that when you shop online, you want to be assured that your name, address, credit card details and any other information you give us is kept safe and secure, and we guarantee to do that.

Our commitment to customer service means we'll make sure you, and only you, can access your account or view your financial details.

We aim to offer a superior service at the best price possible, to do so we need to reserve the right to change the above policies at any time.

All information is collected lawfully and in accordance with the Data Protection Act 1998.

We can provide a full schedule of all information collected on you for a fee of £10.00; to do so we will require significant proof of identification. In accordance with the Data Protection Act 1998 the information will be provided within 30 days of required level of identification.


Security

On order processing pages we use a 1024 bit SSL certificate from Thawte.

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.


Fraud

Nutel Solutions Ltd T/A Fonejoy.com will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.

Whilst every care is taken to ensure correct prices on our website we do reserve the right to change a price in extreme circumstances. If a price is corrected due to extreme circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel their order.

If an order is placed for an item with an erroneous price, and the erroneous price is less than our cost price of the item, we reserve the right to offer to process the order at cost price or the opportunity for the customer to cancel the order.

Prices on orders for out-of-stock or pre-release items are valid for 10 days after the order is placed. If there are price changes when stock becomes available again customers will be informed of any change before any payment is processed and offered the opportunity to cancel the order.


Disclaimer

Any brand names used on our website are the trademarks of their respective owners. The use of recognised brand names on the website is for the promotion of the sale branded products and does not imply any affiliation or representation of the respective brand owners. Errors and omissions excepted. All rights reserved.

Please be aware that using unofficial products with your mobile phone may invalidate your phone's manufacturer's Warranty. Nutel Solutions Ltd T/A Fonejoy.com is not responsible for any damage caused to your phone.

We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the terms and conditions on the website regularly.


General

We reserve the right to decline any order for any reason.

These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.