We accept most major credit cards (Visa. MasterCard, American Express, Discover) and Paypal as methods of payment. In most cases, immediate payment is required. But for listings where immediate payment is not required, the customer is expected to complete the checkout and payment process within 5 days. If you have any trouble making a payment, please contact us at 512-761-3997 so that we may assist you.
Non-Paying Bidder will receive a Non-Paying Bidder Warning from EBay. Please read the product details and terms before adding items to your cart. Please note that it is your responsibility to ensure your shipping address is correct and current.
Sales Tax
All items shipped to addresses within Texas will be assessed a 8.25% tax surcharge. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts.
Your bid is a contract - if you are the winning bidder, you will enter into a legally contract to purchase the item. Feel free to contact us with any questions prior to bidding. We reserve the right to cancel an unpaid transaction and re-list the item if payment has not been received within the required time frame.
You will see your exact shipping charge before you finalize your order.
Shipping MethodsLight Bulbs & Special Order Returns
Light bulbs (flash or continuous) and special orders are not refundable.
Backdrop Returns
Backdrop returns MUST be initiated within two (2) days of receiving2 them. No returns can be initiated on backdrops past the two (2) day delivery date2. No refunds/exchanges on backdrops that have been used, altered, washed or dry-cleaned. Once a return is initiated on a backdrop, the return must be post marked within 1 day of initiating the return (no exceptions).
Savage Backdrop Returns
Unless there is a flaw in the workmanship, any backdrop manufactured by Savage that is returned will be charged a 25% re-stocking fee. Return shipping and original shipping fees are NOT refunded. Note: No exchanges/returns on opened paper backdrops.
Non-Studiohut Manufactured Product Returns
For some non-Studiohut manufactured items, a re-stocking fee of upto 30% will be charged if there is no problem with the product. Please contact us specifically for such items. Return shipping and original shipping fees will NOT be refunded. Note: The re-stocking fee maybe higher (or the return refused with no credit offered) if the product has been opened or used.
Damaged/Non-Working Item Returns
Any damages or defective items must be reported within one week of receiving the order. Proof of damage maybe requested if applicable prior to issuing any RMA.
Free shipping Returns
Items that were sold with $0.00 or "Free Shipping" will be refunded the cost of the sale less the cost of the actual shipping costs to the customer.
All returns must meet the following requirements:
No returns/refunds/exchanges if the following has been done (1) modification, alteration, repair or service of this product by any persons or company other than us; (2) physical abuse to, overload of, or misuse of, the product or operation thereof in a manner inconsistent with the use indicated in the instructions; (3) any use of the product other than that for which it was intended;
Return items not meeting the above requirements may be refused or a restocking fee of up to 25% may be assessed.
Refund Processing
All requests will be processed after our returns department inspects and verifies the condition of the item. Returns take approximately 7 to 10 business days to process upon receipt of the item. For faster processing, please ensure that products are returned complete with all original materials. Shipping, Handling Charges, Duties or Taxes are not refunded. If you have any questions, contact one of our customer service representatives.
Damaged or Defective Items
At Studiohut we are confident that you will be satisfied with your purchase. However, in the event that you receive a damaged or defective item please contact us within 48 hours of delivery2. Damaged or defective items will only be exchanged for identical items.
Studiohut reserves the right to refuse any exchange, credit or refund of we feel that our refund policy is being abused or taken advantage of.
1 Backdrop returns are an exception. Backdrop returns must be postmarked with a date not more than 5 days past customer receipt2 date.
2 Delivery date will be determined by the shipping carrier's website information and will be based on the date the site claims the item was delivered.
Light Bulbs & Special Order Returns
Light bulbs (flash or continuous) and special orders are not refundable.
Backdrop Returns
Backdrop returns MUST be initiated within two (2) days of receiving2 them. No returns can be initiated on backdrops past the two (2) day delivery date2. No refunds/exchanges on backdrops that have been used, altered, washed or dry-cleaned. Once a return is initiated on a backdrop, the return must be post marked within 1 day of initiating the return (no exceptions).
Savage Backdrop Returns
Unless there is a flaw in the workmanship, any backdrop manufactured by Savage that is returned will be charged a 25% re-stocking fee. Return shipping and original shipping fees are NOT refunded. Note: No exchanges/returns on opened paper backdrops.
Non-Studiohut Manufactured Product Returns
For some non-Studiohut manufactured items, a re-stocking fee of upto 30% maybe charged if there is no problem with the product. Please contact us specifically for such items. Return shipping and original shipping fees will NOT be refunded. Note: The re-stocking fee maybe higher if the product has been opened or used.
Damaged/Non-Working Item Returns
Any damages or defective items must be reported within one week of receiving the order. Proof of damage maybe requested if applicable prior to issuing any RMA.
Free shipping Returns
Items that were sold with $0.00 or "Free Shipping" will be refunded the cost of the sale less the cost of the actual shipping costs to the customer.
All returns must meet the following requirements:
No returns/refunds/exchanges if the following has been done (1) modification, alteration, repair or service of this product by any persons or company other than us; (2) physical abuse to, overload of, or misuse of, the product or operation thereof in a manner inconsistent with the use indicated in the instructions; (3) any use of the product other than that for which it was intended;
Return items not meeting the above requirements may be refused or a restocking fee of up to 25% may be assessed.
Refund Processing
All requests will be processed after our returns department inspects and verifies the condition of the item. Returns take approximately 7 to 10 business days to process upon receipt of the item. For faster processing, please ensure that products are returned complete with all original materials. Shipping, Handling Charges, Duties or Taxes are not refunded. If you have any questions, contact one of our customer service representatives.
Damaged or Defective Items
At Studiohut we are confident that you will be satisfied with your purchase. However, in the event that you receive a damaged or defective item please contact us within 48 hours of delivery2. Damaged or defective items will only be exchanged for identical items.
Studiohut reserves the right to refuse any exchange, credit or refund of we feel that our refund policy is being abused or taken advantage of.
1 Backdrop returns are an exception. Backdrop returns must be postmarked with a date not more than 5 days past customer receipt2 date.
2 Delivery date will be determined by the shipping carrier's website information and will be based on the date the site claims the item was delivered.
Most of our items are covered by a 6 month warranty from the time of purchase. Bulbs and backdrops are an exception.
In the event that your equipment requires any repairs or service please contact Studiohut first to ensure your product is covered by a warranty and to obtain a Return Merchandise Authorization form. No returns will be accepted without prior permission from Studiohut. Any items returned for warranty claims must be returned with postage paid as well as payment of $10 to cover shipping and handling in the continental US. Fees for shipping to other locations will be determined based on specific location.
Any warranty repairs, adjustments or replacements will only be offered provided the equipment has not been, misused, tampered with, modified or damaged as a result of accident, water, grit, impact, physically broken parts or or lack of proper care as indicated in the manual of operations.