Xbite is a UK-based retailer of computer and video games, selling the latest titles for Playstation 3, Xbox 360, Nintendo Wii and PC.

We also stock consoles and accessories for all formats including Nintendo DS and Sony PSP.

Please feel free to look at the items we have for sale in our eBay shop and add yourself to our newsletter.

• All items despatched within the UK come complete with free postage insurance, subject to Royal Mail's terms and conditions. Any item that is not received by the purchaser for which a claim is processed with Royal mail, is subject to Royal Mail's enforcement of their terms and conditions. Royal Mail's decision is final with regard to any compensation payment offered.
• If an item has been lost in the post to UK mainland, we are unable to take any action until 15 working days (3 weeks) from the date of despatch. For items despatched to addresses outside the UK we are unable to take action until 25 working days (5 weeks) from date of despatch.
• Any claim submitted can take 4-8 weeks to conclude or longer from the date of the claim being submitted.
• This is a unique service we offer. Very few Ebay sellers offer this service of claiming for missing post purely because it is a long process. We are committed to give a high quality, speedy service and will continue to offer this service for the future to give our customers peace of mind and confidence when buying from us.

• Please feel free to ask any questions before you buy and we will be more than happy to help.
• All payment is to be made by PayPal only.
• Pictures are shown for illustration purposes only, packaging or product colour may vary from the image shown.
• All the items we sell are fully compatible with UK consoles, unless otherwise stated in the listing.
• Orders are usually despatched within 24 hours (excluding Weekends and Bank Holidays).
• UK delivery takes approximately 1-4 days (this is dependant on the service you choose). International orders will take longer depending on location, please allow approximately 6-12 working days. Delivery times are down to Royal Mail, we are not responsible for this. If you have any queries about unreceived items, please do not hesitate to contact us.
• The delivery address cannot be changed after payment is completed. Items will be sent to the address given by your PayPal receipt.
• High value items such as consoles can only be sent to a verified PayPal address. This cannot be changed under any circumstances.
• By buying this item you confirm that you are over 18 years of age.

Returns Policy
We want to ensure you are always happy when shopping with us, but just in case there is a problem, we gladly offer returns and exchanges as per our returns policy below:

How to Request for a Return Authorisation Number ("RAN")
If your item is defective or you have simply changed your mind, please email us with full details including the date of receipt, one of our team members will email you back with a Returns Authorisation Number. Please note a failure to request for the RA number may result in your return not being dealt with efficiently, as we may have difficulty identifying the sender.

PC Games
Returns of this format cannot be returned once opened, so please check the game will run on your machine before ordering, as we cannot be responsible for incompatibilities with your system.

Items Faulty on Arrival
If your items are faulty on arrival, you have 30 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. If a returned item is found not to be faulty by our technicians, we will return the item back to you, and in this instance you will be liable for the return carriage.

If you change your mind
If you have simply changed your mind and would like to return your item, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 14 days of receipt. The item must be in an unopened condition with all official seals and packaging intact. Please email us firstly to obtain a returns authorization number, and return the package back to us at your own expense.

Returning Parcels back to us
You'll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.

Important Note
All items must be returned to us in their original condition. With this in mind, please follow the instructions above – failure to do so may result in us being unable to accept a return.

Here at Xbite our feedback is very important to us. If you have a problem of any sort, please contact us before leaving us poor feedback and we will do our best to resolve it. You may contact us via email which is on our contact page.