Payment

We accept Payment via Paypal, This is the quickest and easiest way to pay. However, you do not need a Paypal account as Paypal also process credit and debit cards. We are unable to accept cheques or bank transfers at this time.

Shipping

AUSTRALIA
FREE Standard Shipping on all orders over $100
$7.95 Standard Shipping (2-5 Business Days)
$10.95 Express Shipping (1-2 Business Days)

NEW ZEALAND
$35.00 Express Post (3-10 Business Days)

REST OF THE WORLD
$35.00 Express Post (3-10 Business Days)

HONEY COUTURE COLLECTION DELIVERY OPTIONS
Express Post Shipping is NOT available on these items
FREE Standard Shipping on all orders over $100 (5-10 Business Days) some delays can occur we suggest you do NOT use this method for Honey Couture styles
$30.00 VIP Courier for Honey Couture Bandage Dress Collection (3-4 Business Days)
$35.00 International Shipping for Honey Couture Bandage Dress Collection (5-15 Business Days) 

AUSTRALIA POST CHRISTMAS & NEW YEARS EVE DELIVERY LAST SHIPPING DAY CUT OFF DATE: 15th December 2016

If you require something for a special event or occasion please DO NOT leave your order until the last minute please order AHEAD of time to ensure arrival of your items, if ordering a Honey Couture item please select the VIP Postage to avoid any delays in Postage via Australia Post

As we now run from 3 different Warehouses some of our items are shipped direct from our Warehouses in Australia or Overseas please read the product description as approximate shipping times specified for that product will be mentioned.

NOTE:

• Please note we are an online business only, we have now closed all of our retail stores. All orders must be placed via our website.
• Once the package leaves our care it becomes the responsibility of Australia Post or DHL, TNT or Couriers Please
• If there is any delay on delivery due to these we are not responsible for these delays as delivery is the responsibility of the postal company
• Delivery to areas such as WA and NT may take slightly longer due to their location
• All items in the Honey Couture Collection are shipped within approximately 5-10 Business Days UNLESS you select the VIP Courier Shipping Method at checkout
• Approximate Shipping times are counted as Business Days only and starts from when the order is processed and shipped by our team not when it is placed
• Honey Couture items cannot be sent via PO Box please use a full address
• Bulky items such as Shoes, Boots, Round Towels, Yoga Mats will incur a shipping fee and need to be delivered to a business/home address no Po Box address.*
• Some delays may occur during peak times including sale events and long weekends or public holidays or after these have occurred
• We reserve the right to change the postal method on any order if we feel there is a risk of the stock being lost or stolen in the post
• International orders are sent via Australia Post or DHL Couriers
• International orders for Honey Couture collection are sent via DHL or TNT

If you are unsure please speak contact us or leave a message

We are happy to assist and answer any questions you may have about a particular item or shipping cost of if you require an additional size.

Please ensure to provide the product title, colour and size info so we can assist you with accurate information.

Returns

Sale items and those purchased using a discount coupon may be returned for store credit this excludes faulty items.

EXCHANGES
Due to how busy we are we no longer process manual exchanges or hold stock. In order to exchange an item please please a new order and follow the below process and to send the item back for a credit note.

RETURNS CRITERIA
In order for us to process your return we require the garment to be returned in its original condition:

Tags still attached
Unworn
Unwashed
Unstained
Unperfumed
In its clear poly bag - please ensure the barcode label on the bag matches the garment name on the item’s tag

PLEASE NOTE: Returns that don’t comply with the above criteria will automatically be returned to sender, so please be careful when trying on your item! The conditions do not apply to faulty products.

HOW TO RETURN FOOTWEAR
All footwear must be returned in pristine condition and soles unworn.
Please note, we require the shoes to be returned in their original shoebox, without any postage labels placed on the box. If you are posting back a pair of shoes put the box inside a plastic bag or wrap in paper to be posted back to us, this is to ensure the box remains in perfect condition.

ITEMS EXCLUDED FROM RETURNS FOR HYGIENE REASONS
Cosmetics
Hair Accessories
Hosiery
Hats
Lingerie
Swimwear
Earrings

HOW TO RETURN AN ITEM
One Honey Boutique accepts all returns that are sent back within 14 days of receiving your item(s). Any returns accepted outside this time period may be subjected to a restocking fee. Return Postage is at your cost.

You will be issued with store credit for the value of the item(s) you are returning. In order to issue the store credit, you must either have or create a One Honey Boutique account.

Returns are processed within 5 business days of receiving your item(s). If your tracking shows that your return has been delivered to our warehouse but the store credit hasn’t appeared in your One Honey Boutique account after 5 business days, please follow up with our Customer Happiness Team.

STEP 1
Inspect your item and make sure its in perfect condition, and meets our return requirements above.

STEP 2
Contact our customer happiness team and request a RA# (Return Authority Number) and our returns address.

Once our team has replied to your email, we will advise where you need to post the item.

Please print the email and circle the RA#, then include this printed email in the package with your returned item(s).

We strongly suggest using a trackable postage option as it enables you to track the parcel being returned. Unfortunately if the package is lost on its way to us, our Customer Happiness team will be unable to compensate you.

STEP 3
Once the package is received our team will inspect the package and make sure its in perfect condition and meets our return requirements.

Once your return is pressed we will email you back and confirm the credit note has been issued via email.

FAULTY ITEMS
All items are inspected prior to shipment, however if you believe you have received a faulty item please contact our Customer Happiness Team as soon as possible so we can resolve this for you.

Items that become damaged as a result of normal wear and tear are not considered to be faulty. One Honey Boutique will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason.

Email us and include photos and clear description of the problem.

Our team will assist you and either provide a replacement or refund. All refunds granted will be issued via the payment method you used to purchase the item.

About Us

One Honey Boutique is based in Australia, servicing customers all over the word. 

We sell a large range of Fashion & Accessories including Australian and International Designer Labels.

We love to showcase Celebrity Style Fashion including a section on our website where you can shop the look for your favorite Celebrities including Kim Kardashian, Nicole Richie, Beyonce, Rihanna, Kendall and Kylie Jenner and Lilly Ghalichi to name a few.

One Honey Boutique was proud to be named as a finalist in the Retail Fashion Category for the City of Sydney Business Awards 2011 and is often featured in Australian magazines and Blogs and called upon by Stylists for exclusive Celebrity Style Fashion. 

Get the Celebrity look from One Honey Boutique, we have NEW stock arriving every week, be sure to join our VIP Newsletter and facebook fan page to hear about exclusive sales and special offers only for our fans.

ALL OF THE DESIGNER BRANDS SHOWN ON OUR STORE ARE 100% AUTHENTIC AND WE ARE AN AUTHORISED STOCKIST OF THESE BRANDS.