Sales Tax

For shipments to (IL 10% KY 6% NJ 7% UT 7.1 %) addresses, we are required by State law to collect Sales Tax.

Shipping

Shipping to HI, AK, VI, GU, or PR

For delivery to HI, AK, VI, GU, or PR, please contact us.

Some restrictions apply: Delivery is not applicable on items marked "NRS" or Oversized.

This flat charge may not apply to high volume orders. If this is the case, you will be contacted within 2-3 days with a ship quote for your approval.

For oversized or multiple items please contact us for a shipping quote.

Shipping Surcharges

Some heavy or oversized items require additional shipping costs. This amount is indicated in (parentheses next to the item price) and is in addition to our regular shipping charges.

International Orders

Design Toscano is able to ship to international locations for an additional shipping charge (some restrictions on items do apply).

If you complete your order online or over the phone, your order will be held while a shipping quote is calculated. We will contact you via email or phone within 3-4 days for your approval of the ship quote before processing your order.

This quote is for shipping charges only, and does not include any applicable duties, value added taxes (VAT) or brokerage fees. You will be required to pay for any duties/taxes (required by your county of residence) upon delivery of your merchandise. Due to import duty valuation adjustments, we are unable to calculate these charges.

How long should I wait before I receive my order?

In-Stock Non-Freight Items

We ship the product directly from our warehouse. Most items ship by UPS and will arrive within 5-7 business days from the shipment date.

In-Stock Freight Delivery

Some large, heavy or bulky items require delivery by truck/motor freight. Those items are marked with the truck icon. These items ship from our warehouse and depending on your location you should receive a call to set up a delivery appointment within 3-7 business days.

Additional shipping/handling charges are required and are indicated in (parentheses) after the retail price. These charges are in addition to our regular shipping charges.

All truck/motor freight deliveries are to the first door of the building only. Delivery service is available Monday-Friday during normal business hours. Delivery times are generally scheduled within a 4-hour window.

The carrier will contact you directly to schedule an appointment, so please provide us with a daytime phone number.

Feedback

Customer satisfaction is very important to us. If you have any problem with your order please contact us and we will do our best to make sure you are satisfied. Please do not leave a negative feedback as we guarantee your issue will be solved quickly.

Report any discrepancy or damaged product within 24 hours to our Customer Services Department at: 800-525-0733 M-F 8am to 6pm CST with your order number (should start with ORD # with a LETTER "P" with numbers). You must retain the original carton and damaged merchandise for inspection, otherwise a claim, replacement or refund cannot be honored.

Return and Exchange Policy

If you are not satisfied with your purchase, it must be returned within 60 days for you to receive a refund or exchange. Please note that you are responsible for the safe return of merchandise and for all shipping costs. SHIPPING CHARGES ARE NON-REFUNDABLE once your order has been shipped. Customized orders and personalized items are non-refundable. Please contact us directly for damaged products received at 1-800-525-0733.

Simple Procedure

Repack items carefully in the original packing materials with the return form (on the back of your invoice) and prepay shipping. For your protection, returned packages must be insured for the value of your merchandise. We will issue a refund back to PayPal.