All the bits you need to know ...
Postage
For uk buyers P&P is priced at a flat rate of £2.95 regardless of the number of
candles you order. If you order more than 1 candle the postage will be automatically
adjusted at checkout.
To ensure that the postage is calculated correctly please click on buy it now
for each candle you want to order and make one payment at the end when you have
finished ordering.
Personalisation
Details
If you have bought an item which needs to be personalised then please let me
know the details when you make payment, either by leaving them in the 'message
to seller' box with your Paypal payment or by using the contact seller link
that will show next to the item title in your 'purchase history' after you have
ordered.
Dispatch
Times
All personalised items are dispatched within 3 working days. If you need an
item to arrive sooner than this please check with me first ,before buying, so I
can advise you if this will be possible as the candles take time to dry.
Returns
If any of your items reach you damaged, faulty or not as described then please
return the item to me, and I will offer you either a replacement item or a full
refund (including your postage costs).
If you buy a non-personalised item and you decide you don't want it I am happy
to offer you a refund for the cost of the item (minus your postage costs) if
the item is returned to me within 14 days of receiving it.
Unfortunately all personalised items are non-refundable unless they are damaged
or faulty.
International
Buyers
I am happy to post worldwide and I have included the postage rates to each
country within the p&p tab on the listing.
Payment from International Buyers must be by PayPal or bank transfer only.
• Import duties, taxes and charges are not included in the item price or
P&P charges. These charges are the buyer’s responsibility and are usually
charged when the parcel is worth over a certain amount which varies from
country to country.
• Please check with your country’s customs office to determine what these
additional costs will be prior to bidding/buying.
• These charges are normally collected by the delivering freight (courier)
company or when you pick the item up – do not confuse them for additional
P&P charges.
• We do not mark merchandise values below value or mark items as 'gifts' -
international government regulations prohibit such behaviour.
Finally ...
If you experience any problems at all with your purchases then please contact
me and I will do my best to help resolve things ... it really is important to
me that all my customers are happy customers..
_______________________________________
Please visit
my eBay store, by clicking on the shop link (little red door)
or browse the categories on the left hand side to see my full range of
personalised candles & gift sets.
