A note on our beauty products: We only sell brand new, unused beauty products. This means that the products we sell have NEVER been used, sampled, tested, or swatched. Period. In fact, the items we sell have never even been opened unless briefly for photos. All our items are guaranteed to be 100% authentic. We only sell items we have acquired personally from our own purchases at national retail chains, high-end department stores, and other authorized retailers. We have both the hard copy and digital receipts to prove this. We do not purchase items from third parties to resell. This way we can guarantee the authenticity and track the freshness of our inventory. We are against selling used beauty products. It is against eBay policy, is unethical, and un-hygienic. It also poses a potential health risk. All products come from a clean, climate-controlled home that is also smoke-free and pet-free.

Clarification on product packaging: A few times we’ve been asked why a product wasn’t sealed. With over 25 years of experience in the beauty industry, we have learned that while some brands seal their products, others don't. Some brands seal certain of their products and not others. All products we sell are in pristine, new condition just as we receive them from the manufacturer or other authorized retailer. If we receive the item sealed, you will also receive a sealed item. If the item comes unsealed, you will receive a new but unsealed item. We have no control over a company’s packaging procedures. We have also found that it is more common for travel-size items to come from the company unsealed. Just because something does not have a seal does not mean it isn't new. We never sell any item that has been used, sampled, or tested in any way. We sell items exactly as we receive them from the manufacturer.

Also, whenever possible we enter the UPC number of the products we sell so that the number is clearly displayed in the listing. We also photo the UPC number when it’s available. However, occasionally certain products do not display a UPC number. The 2 most common reasons for an item to not have an available UPC number: 1) The item comes in a gift set or value set. In these cases, the UPC typically displays on the box or packaging the set comes in and represents the set as a whole and not the individual items within the set. Often beauty sellers like us sell the items individually from these sets, so in certain cases the individual items from the set may not have a UPC number. 2) Often travel-size items come with a UPC number. If the travel-size item is boxed it is more likely to display a UPC number. However, in general, travel-size items don’t carry a UPC number nearly as often as their full-size counterparts.

Update on our policy: We take great pride in our work and highly value each customer. We apply strict quality control to all merchandise we receive, process, and sell. All employees are required to adhere to rigorous standards. The overwhelming majority of our customers are good, honest people but unfortunately beauty sellers have become a target for scammers and dishonest buyers. Because of an increasing number of buyers who abuse the system, we have been compelled to update our practices and raise our expectations.

We generally do not accept returns. However, if an issue arises, we will handle it on a case by case basis. Under no conditions will we issue a refund to a buyer without the purchased product first being returned to us in the same condition it was received, regardless of the claim made about the purchased product. We cannot pay for return shipping costs. Return shipping costs are the responsibility of the buyer. If you cannot agree to this policy, please do not purchase our items. Thank you.

Any buyer who leverages the threat of negative feedback in an attempt to coerce or exploit will be reported to eBay. Any buyer who expects to get refunded for keeping free merchandise will be reported. Any rude, vituperative, or suspicious messages will also be reported.

No International Shipping: We currently do not ship internationally. Some of the reasons include the following: First-Class shipping is the most economical shipping method; however, this method does not allow for tracking. Therefore, we will not use this method. Priority Mail International does allow for tracking; however, this method is cost prohibitive for the majority of international buyers. For these and other reasons we do not ship internationally. Thank you for your understanding.

Feedback: We leave positive feedback once we receive positive feedback from a buyer. We do this to protect our business. While the overwhelming majority of our customers are good, honest, and hard-working people, there is also a small percentage of eBayers who seek to take advantage of sellers and exploit the system. As eBay sellers for over 10 years we’ve experienced this difficult side of selling. For this reason, we leave feedback after we receive positive feedback because we can’t in good conscience leave a positive feedback to a customer who may eventually seek to take advantage of us.

Mutual Respect: We believe strongly in customer appreciation and recognize we couldn’t make it without our buyers. However, we wish some customers would try to see things from the seller’s point of view and would appreciate the service we offer to our customers. We feel we are not only speaking for ourselves but also for many other sellers. Like most small business owners on eBay we do not have access to wholesale prices but still manage to bring excellent deals to our customers on a daily basis. For example, we purchase a certain mascara at full price for $27.50 and yet have sold it for $17.99 on eBay. The market dictates the price point for most of our items. Like many other sellers, we rely on things like gifts with purchase, occasional discounts and coupons, bonus programs, etc. in hopes of making a small profit each day.

Also, some eBayers have assumed that all travel-size cosmetic items have been acquired as freebies or gifts with purchase. This is not always true. Often times travel-size items have been purchased at full price or have been acquired in gift sets or purchase-with-purchase sets that were not free. This information is being shared in a sincere effort to educate the consumer because some eBayers have not yet had the opportunity to experience the selling side of eBay.

In addition to offering competitive pricing, sellers also pay eBay listing fees, final value fees, shipping fees, and PayPal fees. While we recycle and re-use as much packaging material as we can from inventory purchases, we still pay for bubble mailers, packing tape, scotch tape, post-it notes, tissue paper, and bubble wrap. We also purchase paper and ink cartridges to print shipping labels and pay for gas to and from the post office among other expenses. We also spend countless hours acquiring, receiving, and processing inventory. We sort inventory, photo inventory, then upload and crop photos. We list and then catalog the items we list. We package items and make daily trips to the post office. We also spend a lot of time recycling packaging materials that can’t be re-used. We ship our items very quickly, usually the next business day. We even ship most Saturdays. We take extra care in packaging our items and usually decorate our bubble mailers with stickers. We believe in treating buyers with dignity and respect but also believe sellers should be given credit for the service they provide and for offering outstanding deals that usually can’t be found elsewhere.