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| Payment | Easy Return |
| We accept PayPal payment
We may also accept if any eBay policy permitted payment methods.
Our payment is expected within 7 days after the end of each auction. If the payment is not received on time, your item may be re-listed or we will report to eBay as an unpaid item. | |
| Any item may be returned for refund within 30 days of receipt.
There is No Restocking Fees!
We never ask any questions, whatsoever!!
If for any reason you are not satisfied, please return the item and receive a FULL REFUND of the winning price!!! |
| Shipping Service | How to Return? |
| If you need immediate shipping, we offer expedited shipping at extra cost.
We offer Registered Mail within 15-30 business days for International Delivery. (To Norway, Italy & France up to 8 weeks)
The buyer is full responsible for any import customs duties and taxes in his country. We do not have any control over these duties, taxes & etc,
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| Item(s) must be returned in original condition.
Please inform us the reason of your dissatisfaction from your eBay item via 'contact seller' link.
Damaged item(s) will not be accepted.
For USA customers, please ship it via USPS first class mail with required shipping insurance.
International customer, please ship via Registered Mail only
The refund process will take 3�5 business days. Shipping and insurance charges are non-refundable. |
| Combine Shipping | Feedback |
| You can combine your item(s) in one single parcel to save shipping cost starting from the date of your first win until 7 days later.
$1.00 Handling for each additional item.
Please do not make any single payments if you want to combine. Single payments paid with shipping fee will ship immediately.
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| As per eBay policy we (seller) can not leave any negative or neutral feedback.
We respond to every feedback and take it very seriously.
Please do not leave any negative or neutral feedback
If you are not satisfied, we have an easy Return Policy to make our customers happy.
We do not charge any Restocking Fees! Please Give us a chance to resolve the problem.
Your Satisfaction Is Our Top Priority. |
| Customer Service | Other Important Note |
| We do not monitor our emails for security reason, so you will not receive any response.
But we regularly monitor our eBay messages through eBay. Please contact us (send an email) via your eBay item 'contact seller' link for faster service.
You may also call us at 407-513-2004. | |
| Weight and size of gemstone may still vary slightly from piece to piece due to difference in calibration of weighing and measuring scales.
Color may not appear exactly as in real life due to variation between computer monitor resolution and lights. |
| Handling Time & Availability | Customer's privacy |
| We will usually ship within 3 business days after we receive the complete payment.
All our items are available in stock either our USA or Thailand office | | | All of our customer information (Name, address, phone numbers, Email, etc.) are private and secure. We do not participate in or contribute to cooperative or shared databases that give other companies access to information. |
