1. Registered Mail - FREE Estimated delivery times:7-10 postal working days for most destinations.10-14 postal working days for more inaccessible destinations.
2. Non-registered Mail - FREE Signature is not required for delivery Orders cannot be tracked and secure delivery is not guaranteed Estimated delivery times:10-14 postal working days for most destinations. 14-21 postal working days for more inaccessible destinations.Please indicate Non-registered Mail in the notes section with your PayPal payment. Otherwise, we will ship by Registered Mail
Undeliverable Parcel Occasionally orders are returned to us as incorrect address, a PO Box / hotel address, and failed delivery attempts, refuse to pay tax or parcel refused by recipient.When the delivery agent returns an undeliverable parcel to us, we issue a refund by deducting the 15% of the value of products as handling fee.We can re-ship rders that are returned to us as undeliverable or unclaimed. However, customers are required to bear the reshipping fee.Re-shipping fee is base on the original shipping method used for your urchase.
Payment Instructions You will be notified with an email about your purchase with the payment information. Please pay within 3 days. Once your payment is cleared, the faster we can ship your item.Payment form accepted- PayPal is our preferred form of payment.- Credit Card payment via PayPal checkoutVAT Refunds:Customers are advised to check with local tax bureau regarding the relevant tax issue before you proceed with shopping nline. It is always different from country to country on import tax and it would be subject to local tax bureau of the country. Bonjour E-Shop is not responsible for any import tax. If the order is refused due to customs tax and/or duties issues, you will be responsible for the return shipping charges and administration fee of 15% of the total product purchase price.
Cancel Order:Order cannot be canceled once the payment has been settled successfully. If customers cancel the order before delivery, we will issue a refund by deducting 3% of the value of products as handling fee. (Except products are out of stock) If customers cancel the order after delivery, we will issue a refund by deducting 15% of the value of products as handling fee.
Bonjour provides customers with '7-days stocks guaranteed warranty' (from the date of receipt),customer can contact us within 7 days after receiving the product if he/she found problems about the products and needed to be changed. Customer need to apply stock change through mail within 7 days from the date of receipt.All customers need to pay all relevant delivery costs if the products are needed to be changed.Gifts or premiums needed to be returned together with products when returned or changed.If customers do not apply for stock changes or returns within 7 days, it means the transaction deal is closed, Bonjour will not have any legal responsibilities and will not arrange any stock changes or returns afterwards.If customers received wrong products or quantity different from ordered, he/she can notify us through email within 7 days, our customer service representative will udit your order details. If proven to be our mistakes, we will arrange to change products ordered without any charges, any additional delivery charges or costs will be paid by us.
1. How much is the postage to my country?
All products are free shipping with tracking number.
2. Are all products from Bonjour are originals from manufacturers?
Bonjour is a renowned listed cosmetic chain stores group in Hong Kong (Stock no: 0653), has good reputations for years. We will not allow any illegal trade to harm our reputations.
Selling fake products are illegal and the Hong Kong Special Administrative Region government prohibits it seriously. Bonjour sold large quantities of products everyday and it is impossible to have fake items. We are accredited by the Hong Kong Tourism Board with the Quality Tourist Service Sign of Quality and we have the 'No-Fakes' pledge issued by relevant authorities. We are also offered as a reliable store by the Guangzhou Daily News. All these prove that we are a reliable merchant and all our products sold must be 'No-fakes', customers can use confidently.
3. Are your goods fresh? Could you provide the manufacture date of the products?
Freshness of our products is guaranteed as we keep all our stock in a temperature controlled environment prior to shipping and subject to regular quality control checks.The production date of the products are confidential internal information of manufacturer, we could not provide customers a specified products production date.
4. When will the item be shipped out?
The item will be shipped within 1 business day once payment completed.
5. Where do you ship from?
All products ship from Hong Kong.
