268351-B21 New Controller HP 64-BIT DC SCSI

We offer:

For Used/Refurbished Items: 30 Day Warranty.

For New Items: Full manufactures warranty on new Hewlett Packard Items, refer to their T&C’s. 30 Days warranty on all other brands.
 
Our aim is to deliver you a good purchasing experience, and in the exceptional situation where you did not receive what you expected in terms of description or functionality of our products or your item arrived damaged/ faulty, we will happily arrange a replacement (or a repair, if a used item) or refund.

In our experience, most issues can be resolved quickest by communication and without the need to raise a dispute.  Please contact us by email if you have any queries with your order.  Please bear in mind we are a business with business opening hours, emails received after 4pm on a Friday will normally be answered on Monday.

Change of Mind, or “I Purchased the Wrong Item” returns are not accepted.

Faulty items, 30 days warranty:

Refund, replacement or repair are faulty items, will be approved once the item(s) has been returned and tested. Testing can take 2-3 days depending on the item/system. It is the seller’s discretion as to whether a refund or replacement will be provided. If a replacement item is to be shipped to you, you will be notified and sent with tracking etc.

New HP Items, Standard HP warranty:

Standard warranty is provided by HP based on Hewlett Packard’s terms and conditions.

Wrong Item Supplied:

Items must be returned in the original condition and specification as they were shipped within five business days. New items MUST be returned in the original sealed box – UNOPENED. Items must not be used, worn or damaged and in same condition as they were received, back into our warehouse.   Failure to do so may result in the withholding of any refund amount and return of the item back to the buyer. 
 
FOR ALL RETURNS:

Please contact us before returning an item so we can allocate you an RMA number (Returns Maintenance Authority), that must referenced on the outside of the packaging.  Refunds cannot be processed without an RMA number.
 
It is the Customers responsibility to ensure the item is packaged securely to prevent any damage during the return. Item(s) must be returned in original re-saleable condition with all tags and packaging.  Serial numbers are placed on the Tax Invoice - any returned item(s) MUST have the same serial number.
 
Customer is responsible to return the goods purchased. A reimbursement for economy shipping/postage costs will be allocated in your refund.