Returns

If you are not completely satisfied with your purchase you may return it to us within 30 days of receipt for a full refund or replacement. Please note we will not accept a return for a refund or replacement if the item has been used or is returned to us in a non-resalable condition. If a product is returned to us in a non-resalable condition, a 25% disposal charge will be made and this will be calculated from the cost of the product.

When returning goods you must contact our Customer Service team to obtain a Returns Authorisation Code which must be quoted when returning the goods along with a note detailing the reason for return and your preference of a refund or replacement.

If upon receipt an item is incorrect, damaged or faulty (excluding packaging) please contact our Customer Services department and we will provide a freepost return label (UK customers only). For international returns the postage cost will be paid by the customer and will be refunded on receipt of the return. If you are returning an item due to a change of mind, you will be responsible for the return postage cost. Please note photographic evidence may be required to support a claim.

Please obtain a receipt from the post office when returning an item as the parcel may get lost in transit, the receipt will then be used as proof of postage. If you do not have proof of postage and the parcel does go missing in transit, unfortunately this is not our responsibility and we will not be able to issue a refund or replacement.

All returned goods will be refunded or exchanged, providing they have not been used or damaged (excluding packaging), within 2 working days of receiving the return. If it is not clearly stated whether a refund or replacement is preferred, a refund will automatically be issued.

Return Address:
Beauty4MyselfUK
SGT
PO Box 528
Manchester
M5 0BZ

Email: info@beauty4myself.co.uk
Telephone Number: 0161 888 2926

Frequently Asked Questions

Thanks for visiting our FAQ’s! We have tried to provide you with as much information as we can about our products but if you have any other questions not listed here, please email us at info@beauty4myself.co.uk and a member of our friendly customer services team will be happy to help.

We aim to answer all queries within 24hrs, between Monday and Friday, from 8.30am to 5.00pm excluding public holidays. If you email us outside these times, please be patient, we will respond the next working day.

Important Note: Some e-mails accounts will ‘Junk’ any e-mails that are sent from addresses that are not recognised, so make sure you add info@beauty4myself.co.uk to your address list so that we can get in touch.

How many items can I order?

We allow 10 items to be ordered per customer every 10 days. In special cases we will allow customers to purchase more than 10 items but this is purely at our discretion. Should you encounter any problems whilst ordering, please contact our Customer Service team where we will be happy to help.

Do you have the item in a different size?

We endeavour to list all our available products on eBay. Please see our eBay listings for the most up to date information and prices. Should you have any further queries please do not hesitate to contact our Customer Service team.

Can I make a bid for an item and do you offer discounts?

Unfortunately all our products are ‘Buy it Now’ and we do not offer a discount of any kind even for bulk buys.

Can I change my order?

Unfortunately once you have placed your order we are unable to amend it. Please contact our Customer Service team and we will do our best to cancel your order.

Can I change my delivery address?

Unfortunately once you have placed your order we are unable to amend the delivery address. You can only change your delivery address at the time of placing your order and this must be completed using the ‘change address’ option on eBay and PayPal.

How do I pay?

We only accept payment via PayPal which is the quickest, easiest and most secure way to pay. If you are unsure how to use PayPal or are having problems with your account, please contact PayPal Customer Support Line on 0870 730 7191. Please note we do not have the facilities to take payment over the telephone, all orders must be placed online.

How much is the postage cost?

Hermes 48 Hour Tracked - Free of charge
UK Other Courier 24 Hour - £4.95
European Road Service - £4.95

How long will it take to receive my order?

All orders will be dispatched within 24 hours of receipt of payment excluding weekends and bank holidays. Any orders placed on a Friday, Saturday or Sunday will be dispatched the next working day. Delivery to the UK is estimated between 3-5 working days and EU orders can take up to 2 weeks, however as the delivery time can vary, please allow at least 10 working days to receive your order. Please note the estimated delivery dates are based on an average delivery time.

The listing says “Damaged Box”, What does this mean?

All of these products have some form of damaged packaging which will include, but not limited to the boxes being:

- Scratched
- Squashed
- Marked
- Ripped
- Stained
- Water Damaged
- With No Cellophane (where a brand uses cellophane)

How will I know how badly damaged the packaging is?

There will be varying degrees of damage to each product and where we can we will endeavour to send you the least damaged packaging as soon as possible. The picture will show the most common form of damage, but where there is more than one item available, the damage will be different to each box.

Where do you deliver to?

We deliver to the UK and the following countries:

Austria, Belgium, France, Germany, Luxembourg, Netherlands, Norway, Sweden, Switzerland, Czech Republic, Denmark and Poland.

How will my order be delivered?

Deliveries to the UK and Northern Ireland are made by Royal Mail 48 Hour Tracked delivery.

International delivery is made by European Road Service via Spring Global then passed on to the equivalent postal service in designated countries.

Can I track my order?

We send all UK orders via tracked delivery; please contact our Customer Service team for details. Unfortunately we are unable to send international orders via tracked delivery at this time.

What if I’m not home when the parcel is delivered?

If you are not available to accept delivery the postal service will leave a card to advise that delivery has been attempted. To re-arrange delivery please follow the instructions on the card. Your order will be held at the local sorting office for 18 days. If the item is not collected or delivery is not rearranged, your order will be returned to us and a full refund will be issued. Please note we do not re send any orders that are returned to sender by the post office, a refund will be issued on receipt of the return.

Do you sell gift sets?

We have an extensive range of fragrance, body care, skin care and cosmetic gift sets available. Please see our eBay shop for the full range.

Are your products genuine?

All our products are 100% genuine, have never been used and are still in the original packaging.

Do your prices include VAT?

The price of all products listed does include VAT.

Can I collect my order?

Unfortunately we do not allow customers to collect orders due to health and safety reasons.

I have received an incorrect, damaged or faulty product, what should I do?

Should you receive an incorrect, damaged or faulty item(s) (excluding packaging) please contact our Customer Services department and we will provide a freepost label (UK customers only) for you to return the item(s) for either a refund or replacement. For international returns the postage cost will be paid by the buyer and will be refunded on receipt. Please obtain a receipt from the post office when returning the item as the parcel may get lost in transit, this will then be used as proof of postage. Please note: Photographic evidence may be required to support a claim.

Why are the products so much cheaper?

We sell direct to the consumer, therefore there is no shop or middleman so we can pass the saving onto the customer.

What do I do if I haven’t received my order?

If you have not received your parcel after 10 working days from the dispatch date please contact our Customer Services department for a lost parcel claims form. Once the form is completed and returned to us we will investigate the claim and either process a refund or send a replacement.