Payment for the goods can be made by any method shown on the postage and payment tab above

Accepted methods include

Paypal - (sales@teletape.net)
Bank Transfer
Postal Order (made payable to Teletape Limited)
Credit/Debit Card (UK Only - item can only be posted to the cardholder address)
Payment in store - Please email/contact us before arriving

Some of our items can only be purchased using Paypal

The goods you order will be delivered to the address you give when you place your order.

Orders placed before 12 noon on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)

If delivery cannot be made to your address for any reasons we will inform you as soon as possible.

The free delivery offer is only for UK customers

Overseas Orders

We are not responsible for duties and/or taxes applicable to your country (only applicable outside of EC)

Please ensure the item is compatible with your country before purchase, we will not be held responsible for items not working because of compatibility issues

All our items come with UK plugs and adaptors (unless otherwise stated in the listing) although we try to provide adaptors for your particular country we are not always able to to this

What is your Returns Policy?

Details of our returns policy and procedures below:

We know that you will be pleased with your purchases from TTsims. However, there may be occasions when you will need to return items to us.

Items Damaged in Transit

If any items were damaged in transit, we ask that you report it to us within 7 working days. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Items Faulty on Arrival

If your items are faulty on arrival, you have 14 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period

If any of your purchases develop a fault, and it's more than 14 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.

Open-Box Items (Used) Please note that our open-box (used) stock is sold with 90 calendar days warranty only, and therefore any claims under the warranty after 90 days of receipt will not be accepted.

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 14 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received, we'll issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to unsealed headphones and unsealed video games.

In particular, please note that any items returned to us which you claim to be faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or incomplete will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage.

Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier.