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All items are shipped within 1 business day of the payment clearing. Any orders placed after 12PM PST will be shipped the following business day.
We will NOT ship to a freight forwarding address and will cancel any orders that we see containing a freight forward address.
We cannot change your ship to address per eBay and PayPal policy. Please be sure to enter the correct address at checkout. Any orders that are shipped to an incorrect address and are returned to us will be subject to a 15% restocking fee
All items are shipped via USPS or FedEx. The estimated delivery date through eBay is not a guarantee.
International Shipments are through the eBay Global Shipping Program Only.
We are part of the eBay Hassle Free Returns process.
If you would like to return your item for any reason you can open a return by going to My eBay > Purchase History. Find the item you would like to return and then click on the small arrow next to More Actions on the right. This will give you a drop down menu of selections. Click on 'Return this Item'.
Returns due to mis-picks, cosmetic or defect issues are accepted for up to 60 days. Before opening a return we do ask that you contact us first, we are always ready to help resolve any issues and would be happy to work with you.
Returns due to customer choice such as if you purchased by mistake or you no longer need/want the item, are subject to a 15% restocking fee. Buyer is responsible for return shipping and any original shipping charges are non-refundable.
If you receive a damaged package please contact us right away before opening the return through eBay
All items come with a 1 year warranty directly through Lucky Dog Electronics. This warranty will cover any manufacturer defects and functionality issues. The warranty does not cover cosmetic damage.
Refunds can be offered for up to 60 days after the purchase, after 60 days we can repair the item or offer a comparable replacement.
Many items will also come with a manufactures warranty, if a manufacturer’s warranty is included we will state so in the listing.
Warranties purchased through third party companies such as SquareTrade or Consumer Priority Services are through them only, we are not able to assist with these warranties.