Q.How long is your shipping time?

A.Item will be shipped within 2 working days upon receipt of the auction payment. Shipment normally takes 15-25 Working days to most US / AU / EU destinations. Exact delivery days varies by different countries. Please make sure the shipping address provided by PayPal is correct. If you don't receive it beyond 25 days , please contact your local post to check your parcel and tell us.

Q.What should I do if I didn't receive my item?

A.Please contact us for any questions that about your order. We will reply your request within 24 business hours.

Q.How much do you charge for the customs?

A.Import duties and charges are not included in the item price or shipping charges. Buyer needs to pay these fees if your local custom requires. Please check with your customs to determine if these additional costs will be prior to bidding/buying.

Q.What should I do if the item I receive is damaged or not working?

A.Please contact us for any questions, our customer service members will reply your message within24 business hours.

Order Process

If any item is defected upon receipt, please contact us for returning instruction.  Return of goods is accepted within 7 days after item is received from buyer.

Returned item must be in its original condition.  Buyer is responsible for returning shipping costs.

After receiving the returned item, a replacement will be dispatched depends on stock availability.

The warranty does not cover driver incompatibility, normal wear, unauthorized firmware upgrade, non-rechargeable batteries, consumable, and damage due to accidents, physical force, water, fire, power surge, act of God, or other mis-use.

Providing good customer service is our first priority, if you have any question, please contact us and our staff will assist you with best effort.  We normally get back to you within 24-48 business hours.

For the functional products in our shop, such as chargers, data cables, we have tried our best to ensure they function as the same as description, however the actual color and shape may looks slightly different from pictures because of the technical improvement and manufacturing variance.

Please be advised before you buy it now.

It is important for us!! Your feedback makes our feedback better. Please leave us a positive feedback and Good Ratings.  We will return same feedback to you, too.

Your recognition will make us more confident in developing our business and serving you better.

It is our goal to ensure you are a happy buyer and feel pleasant shopping with us.  If you have any unsatisfactory with our service, please e-mail us before leaving any 1 or 2 ratings, negative feedback or open any dispute.  Nothing is more important than your concerns and frustrations; we will do our endeavor to solve your issues.  Please give us the opportunity to solve your problem.