eBay

Callaway Golf was founded in 1982 by the late Ely Callaway, a visionary entrepreneur who operated under a simple but profound business promise: Deliver Demonstrably Superior, Pleasingly Different products and services. That philosophy turned what was originally a boutique manufacturer of high-quality wedges and putters into the world's largest maker of premium, performance golf products. The Callaway mission and vision has remained the same; we passionately pursue advanced, innovative technologies that help golfers of all abilities find more enjoyment from the game. Under the Callaway and Odyssey brands, Callaway manufactures and sells golf clubs and golf balls, and sells golf apparel, footwear and accessories in more than 110 countries worldwide.

Through an unwavering commitment to innovation, Callaway Golf Company creates products and services designed to deliver serious performance and serious fun for all golfers. Callaway is a global leader in advanced golf technology, and has consistently found new ways to empower golfers of all abilities for 30 years.

PUTTING THE JOY OF THE GAME IN YOUR HANDS

The thrills of golf are out there. Everywhere. The joy of splitting a tree-lined fairway. The rush of watching a 25-foot putt disappear into the cup. The satisfaction of seeing a ball follow the precise flight path you visualized. Elusive, but endlessly alluring, these thrills are golf's greatest rewards. And every day, we stop at nothing to build the tools golfers need to achieve them. We at Callaway have a single aim: to deliver the best performing products the game has ever known-products that perform so well, they literally put the joy of the game in your hands. Because the thrills of golf are out there. And we believe everyone with passion for the game deserves the confidence to go out and experience them.

Questions about shipping? In this section you will find information about standard ground contiguous US shipping, Express US shipping and International shipping.

United States

Shipping to US
Most of the products shipped within the contiguous U.S. are delivered via UPS Ground® Services. You also have the option of choosing UPS Second Day Air or UPS Next Day Air as you are checking out.

UPS Ground® Services (Flat Rate Shipping & Handling):
Orders shipped via UPS Ground® typically take from 1-5 business days to arrive from the time the package leaves our facility. All orders shipped out via ground shipping within the contiguous U.S. will be charged according to our one-price shipping & handling rate of $9.95, regardless of the number of items shipped. Orders placed prior to 2:00PM CST will ship the same day pending verification.

UPS Ground Service Schedules

Problems with Your Shipment

Shipping problems, while not common, can happen. If you have a problem with your order that is related to shipping, please contact us at 1-866-674-7888 for assistance or Send an Email. If you have not received your shipment within the expected delivery time, or if the shipment has been delivered but is not in your possession, please have your order number ready and contact us at our toll free number. A Customer Service Representative will process a claim with UPS and give you further instructions. If your shipment arrives damaged, please do not open the box or remove any of the packaging materials. A Callaway Golf Pre-Owned & Outlet Customer Service Representative will have to process a damage claim with UPS, have the damaged merchandise picked up from your location, and give you further instructions to receive a replacement.
If you decide not to keep the items you purchased, please select the type of merchandise return you wish to use from the list below:

Condition Disputes
We provide a 100% guarantee on the condition of our clubs. We take great care in certifying every pre-owned Callaway Golf club we sell, including the assignment of a condition rating. If, during the first 15 days following the receipt of the purchase, you wish to return any product in the exact condition that you received it (has not been played with), a 100 percent refund will be given for the price you paid for the product. You will be responsible for the entire cost of the original shipping, handling and taxes and any costs incurred during the return of the club to us.

Club Received Does Not Match Your Order
If the club you receive does not match the order you placed with us, please contact our Customer Service department at 1-866-674-7888 or Send an Email for assistance. A representative will help you determine the best way get the correct item to you as quickly as possible.

Buy-Back Guarantee
Callaway Golf Pre-Owned & Outlet will cover the shipping costs for a replacement in which Callaway Golf Pre-Owned & Outlet was at fault or that qualifies for repair through our 12-Month Limited Warranty. Callaway Golf Pre-Owned & Outlet will only cover replacement shipping & handling costs to the original shipping destination of the order.
UPS delivers all shipments Monday - Friday to both Commercial and Residential Addresses.

UPS Second Day Air Service:
If you choose, you can have the delivery of your items upgraded to UPS Second Day Air for the applicable cost listed on this item. Note: UPS Second Day Air items ordered on Thursday will arrive the following Monday. UPS Second Day Air items ordered on Friday will arrive the following Tuesday. Orders placed prior to 2:00PM CST will ship the same day pending verification. Orders that include custom options may require an additional business day to ship.

UPS Standard Overnight®:
If you choose, you can have the delivery of your items upgraded to UPS Standard Overnight® for applicable cost listed on this item. Typically, UPS Standard Overnight® items arrive one business day after leaving our facility, with delivery by 12:00PM. Note: UPS Standard Overnight® items ordered on Friday will typically arrive the following Monday. Orders placed prior to 2:00PM CST will ship the same day pending verification.

Alaska/Hawaii Shipping Options:
Items shipped outside the contiguous U.S. to Alaska or Hawaii can only be shipped via UPS 2-3 Day® Service. Ground service to Alaska or Hawaii is not available thus a shipping surcharge may apply. Orders placed prior to 2:00PM CST will ship the same day pending verification. Orders that include custom options may require an additional business day to ship.

APO/FPO Addresses
At this time we do not ship to APO/FPO addresses on eBay.

30 Day Unconditional Return Policy

Callaway Golf Pre-Owned wants you to be fully satisfied with every item you purchase from the Callaway Golf Pre-Owned eBay storefront. If you are not satisfied with the item(s) you have purchased, you may return it within 30 days of the purchase date for a full refund of the product price. This does NOT include shipping, handling, or return shipping to Callaway Golf Pre-Owned.

To qualify for a full refund:

All return requests must be submitted through your eBay account.
The item Return Merchandise Authorization (RMA) MUST be set up within 30 days of your order date.
The return must be accompanied with Return Merchandise Authorization (RMA)
The return must be complete with all parts and accessories in-tact.

How to set up a return:

Log in to your eBay account
Go to "My eBay" > "Purchase History"
- Select the item you wish to return
- Click "More Actions" > "Return this Item"
- Select the reason for the return and upload any necessary photos
- Click "Request a Return"

Returning Merchandise to Callaway Golf Pre-Owned eBay Storefront

Please include a copy of your original invoice as well as your RMA number to ensure prompt processing of your return. Your RMA number should be printed on the outside of the package used to return your item(s). The customer is responsible for all return shipping costs. We recommend insuring the return shipment. We suggest the purchase of an eBay return shipping label during your RMA process.

Your refund will be issued within 7-10 business days of receipt of your package pending inspection and approval.

All refunds will be issued to the PayPal account used for initial payment.

Issues or Concerns with Your Order or Return

If we processed an error on your order:

The club ordered and confirmed was not sent
The club was received defective or damaged

Please contact our customer service team at 1-866-674-7888.

Callaway Golf Pre-Owned eBay orders

Do not qualify for the Callaway Golf Pre-Owned Trade In Trade Up program
Do not qualify for the Callaway Golf Pre-Owned 90 Day Buy Back program
Do not qualify for promotions and discounts offered on the Callaway Golf Pre-Owned website.

10-Point Inspection Process

It's how we ensure that every Certified Pre-Owned club meets our exacting standards.
Everything else is just "used."

1. Structural integrity of head
2. Cosmetic evaluation / clean-up
3. Proper length
4. Proper loft
5. Serial number authentication

6. Structural integrity of shaft
7. Grip replacement
8. Proper lie
9. Proper swing-weight
10. Field test

12-Month Warranty

Only Certified Pre-Owned clubs come with the same 1-year limited warranty against defects you get with any new Callaway Golf club purchase.

The promise of a great Certified Pre-Owned club doesn't stop when you hit the course. Just like any new Callaway Golf product, a Certified Pre-Owned club comes with a warranty against defects. That means if something happens to your club that is directly related to an original manufacturing defect, we'll fix or replace it. No questions asked.

Free Callaway Golf Headcover

Included with every driver, fairway wood or hybrid purchase.

All Callaway Golf woods are shipped with our exclusive Barrel headcovers (a $14.99 value). These new, multi-purpose headcovers are designed to match any Callaway Golf club and are only available with Certified Pre-Owned Callaway Golf clubs.

Certificate of Authenticity

Verification that your Certified Pre-Owned purchase is 100% Callaway Golf. Accept no substitutes.

The Real Deal
Callaway Golf's unwavering commitment to innovation and the creation of new golf technologies is well-established. Because of the company's success in producing easy to use, forgiving golf clubs for every player, there are many imitations. But you can shop confidently with Callaway Golf Pre-Owned & Outlet, knowing that Callaway Golf puts its stamp of approval only on Certified Pre-Owned products. To demonstrate that trust, every Certified Pre-Owned club you buy will come with a Certificate of Authenticity from Callaway Golf.

Customer Service

1-866-674-7888

Mon - Thur: 8am - 8pm CT
Fri: 8am - 5pm CT
Sat: 9am - 3pm CT
Sun: Closed

Email a Question

Send us an Email and allow one of our Reps to answer your question.

Payment

All items require PayPal as the payment option with payment being required at the point of checkout (Immediate pay).

Outlet Condition:

This is our highest rated Certified Pre-Owned condition. Outlet condition clubs have never been hit. However, they cannot be sold as new as they could have been floor samples or demo clubs. Outlet condition clubs could exhibit some minor scuffs on the sole or other form of shop-wear.

Outlet Condition - What It Means...
Grip:	Always a high quality golf grip.
Shaft:	No signs of any bag wear.
Face:	Perfect.
Sole:	All of the shine and luster of a new club.
Top/Crown:	No signs of wear or use. Paint is perfect.

Like New Condition:

These clubs are nearly impossible to differentiate from new. They have been hit very few times, if at all, and show almost no wear. These clubs may have been refinished at some point.

Like New Condition - What It Means...
Grip:	Always a high quality golf grip.
Shaft:	Virtually no signs of any bag wear.
Face:	Near perfect.
Sole:	All of the shine and luster of a new club.
Top/Crown:	Little, if any, signs of wear or use. Paint is near perfect.

Very Good Condition:

Unlike our Like New condition, these clubs have clearly been hit but are in fantastic shape. They may have a few scratches if you look closely but will still look like the newest club in most bags.

Very Good Condition - What It Means...
Grip:	Always a high quality golf grip.
Shaft:	Slight signs of wear or use. Graphics still in place. No bag wear. May have a few paint chips from rubbing against other clubs but are otherwise structurally perfect.
Face:	Polished look of Like New but with slightly more signs of play. All of paint-fill still in the grooves.
Sole:	Polished look Like New but with a bit more wear. Light wear from where club has brushed through the grass in play.
Top/Crown:	Minor signs of wear from normal use. Paint may have a small scratch or chip or but they will be barely visible.

Good Condition:

These clubs have seen normal use (usually several seasons) but are in better than average shape for that particular model club. They may have some cosmetic imperfections but will look better than the average club in most players' bags.

Good Condition - What It Means...
Grip:	Always a high quality golf grip.
Shaft:	Graphics are still completely visible and little, if any, bag wear.
Face:	Normal scratches from shot impacts that will not affect performance. Grooves are still sharp and in great condition.
Sole:	Normal scratches from a couple of seasons of use. These scratches are common for the polished soles on most Callaway Golf woods.
Top/Crown:	Might have some small chips or scratches but will not be visible without close inspection.

Average Condition:

These clubs have been used but not abused. They will show normal wear from frequent play and may have natural scratches, pop up marks and/or bag wear on the shaft. These are great clubs for those looking for performance and value and are less concerned about cosmetics.

Average Condition - What It Means...
Grip:	Always a high quality golf grip.
Shaft:	Graphics may be worn off in places and paint may have worn away. Shafts are still in perfect working condition and have been checked to ensure they maintain the proper flexibility.
Face:	Grooves will have typical wear from frequent play and nicks that will not affect playability. Paint-fill in grooves may be worn or missing in places.
Sole:	Typical scratches from heavy use but no imperfections that will affect performance. Such scratches are common on polished soles with most Callaway Golf painted woods. Paint may be missing in areas.
Top/Crown:	May have ball marks or pop-up marks where the paint meets the crown. Paint chips more prevalent in areas from rubbing against other clubs in the bag but no dents or damage that will affect performance.

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