About Us
Rockem Music Ltd is a family run shop established in 2003 and one of the country's leading percussion and guitar specialists. We have a store based in Rotherham, South Yorkshire. For all your drum, percussion, guitar, amplification and musical instrument needs, see our feedback. Superb service and great prices guaranteed. Whether it is on Ebay, online or at our Rotherham shop - come and see what's in stock!
Payment
The preferred method of payment is Paypal. We can also take payment on debit or credit card over the phone by calling 01709 382220. If you select "other credit cards" at checkout, you must call the store to do this. We can also take bank transfer. Please contact us for bank details.
Shipping
The Ebay advert will state shipping time and method. We use Royal Mail for our smaller items and DPD on a tracked service for the heavier and more valuable items. We have fast despatch times.
Terms
Faulty goods
All damaged / delivery errors must be reported to Rockem Music within 48 hours of receipt of goods.
Rockem Music accepts no responsibility for claims made after 48 hours.
If goods are found to be either faulty or not what you ordered please contact us with a full description of the incorrect goods or the fault. Please then return the item to receive a full refund for wrong supplied goods or a replacement for faulty goods. Your postage costs will be refunded in full in these circumstances.
Warranty
All new goods come with 12 months warranty unless stated otherwise. We DO NOT offer warranty on any of our used sale items.
Cymbals carry a manufacturers warranty against manufacturing flaws. The manufacturer will usually require that all suspected faulty cymbals for warranty replacement be returned to them for inspection or an image of the product. A cymbal will not be replaced if it has been: misplayed,used with improper sticks, dropped, played with excessive force or treated abusively; bought second hand or used in a lease program. Please call the store to discuss the return of the product first as each manufacturer as a different returns procedure we have to comply with.
Items used for striking, such as drum sticks, beaters and brushes, and all clothing is without warranty
as these are deemed to be consumables. Drum heads and guitar strings are also consumables
so are not covered by the manufacturers warranty.
All warranties are for the original purchase and are NOT transferable to a second user if the product
is sold on at a later date.
Customer Services
If you have any questions about any or our terms and conditions you may contact us at any time.
Rockem Music Limited, The Piano and Drum Centre, The Old Chapel, Canklow Road, Rotherham, S60 2JB.
Tel: 01709 382220
Returns
Items can be returned and refunded (in original condition and packaging), within 30 days of buyer receiving the item (buyer pays all postage costs). Please open up a return on Ebay first
