FAQ:

1.Q: How do I pay for my purchase?
A: Hi-eTech accepts the following payment method.Paypal

2.Q: When will the item be shipped out?
A: The item will be shipped within 1 business day once payment completed.

3.Q: Where do you ship from?
A:The item ships from Hong Kong.

4.Q: Can I choose other shipping service?
A: Sure. We also supply shipping service as EMS, DHL and so on. For example , EMS shipping time:


5.Q: How do I return an item?
A: Hi-eTech accepts returns. Items must be returned within 30days. Refunds will be given as money back. Please contact our customer service before you return an item.

6.Q: How to solve the problem of losing package?
A: We will resend a new item or give a refund to you as compensation once we confirm the problem.

7.Q: How to solve the problem of broken package?
A: We will resend a new item or give a refund to you as compensation once we confirm the problem.

8.Q: These questions for example: is this original or what is the material and so on ?
A: Please see the description firstly. If not sure, please contact our customer.

9.Q: Where is my tracking number?
A: Please log on your account. Click "my ebay"---"my summary", or open your emailbox and find the shipping notification email.

Payment:

Payment should be sent within 8(EIGHT) days of auction closing.

Shipping:

1. Ship to most countries from Hong Kong Post or Singapore Post which depend on the item location.“ Economy Delivery from outside UK or Economy Int'l Shipping ” are shipping method without tracking

2.International Buyers – Please Note:
a. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
b. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.

3. Package handling only takes 1 business day at our warehouse, so please make sure entering correct payment and shipping information before checking out. Once your payment is completed, we are not going to accept any more changes to your order.

4. All items will be shipped to buyer's ebay address. Before you pay, please make sure your address in ebay match the address you would like us to ship to.

5. Ship within 1 business day once payment completed. We do not ship on weekends or public holidays.

6. Item normally will arrive in 7-16 business days but sometimes goes to 25-30 business days for remote area. That is depends on the freight in different countries.

Returns & Warranty:

1. Refunds given only if item DOA and cannot be replaced via PAYPAL . If so, Please contact us with 5 days since you receive the item and and return to us within 30 days from the delivery date for exchange or refund.

2. Return shipping fee is the responsibility of buyer unless the return is a result of our mistake.And all NON-seller mistake returns for refund are subject to 20% re-stocking fee.

3. If you need return, please contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation.

Reply:

1.ALL replies will be sent to your email, if you don't get response within 1-2 business days, pls check your My Messages' in case your email provider has an overly-aggressive spam filterblocking eBay's emails. Please email us AGAIN.

2.Email is the priority of our customer service, if you can't get us, please choose live response .

Feedback:

If you are dissatisfied for any reason, please donot be quick to leave negative/neutral feedback or open case. We work hard to make sure EVERY CUSTOMER 100% SATISFIED and resolve any problem for you and always leave positive feedback to all our customers.