We use a number of different couriers for delivery of our orders. We offer free delivery on all our orders to the Mainland UK, and these will be sent with Royal Mail Tracked 48. We also offer express next day services from Royal Mail, DPD, UKMail, and DHL at an extra charge.

For our international orders, we use Royal Mail, DPD, DHL, and P2P Mailing, depending which country you are from, which can be from 2 working day delivery, up to 10 working day delivery, again depending which country you are from.

In the event you do not receive your item within the expected delivery window, please contact us by messaging/email for assistance.

We operate a money back guarantee. If you are unhappy with the product for whatever reason, please return the item to the address provided on the invoice, and leave a note in the package stating what outcome you would like eg. refund, exchange etc. Unfortunately shipping costs are not retrievable, so we are unable to refund return shipping costs, but all exchanges are sent out free of charge.

If you have received the wrong item, or a faulty item, please return the item to the address provided on the invoice, and leave a note in the package stating what outcome you would like eg. refund, exchange etc. Please return wrong/faulty items via Royal Mail Tracked Service (usually around £3.00) and we will refund the return postage costs in these circumstances, but only once we have received the item back at our depot.

All items must be returned in original, unused, resalable condition. This includes the shoe boxes that the items come in, please do not apply any tape directly to these boxes! If the shoe box is not in original condition like when you received it, this voids your rights to a full refund, and the item will be sent back to you.

We recommend sending all items back to us in a mailing bag (as they were sent to you) which prevents any labels/tape being stuck on the shoe boxes. If tape or postage labels are stuck on the shoe box itself, your return will not be accepted.

We use an automated eBay feedback response system so if you are happy with the product, please leave positive feedback and we will automatically leave positive feedback for you.

If you are unhappy with the transaction for any reason, please contact us first to resolve. If you do leave negative or neutral feedback, this will delay the process of resolving any issues you had.

sales@shoeshoebedo.com

We try to respond to messages within 24 working hours, please bear with us as some may get missed due to the volume we receive. If you do not receive a reply to your email within 48 hours, please check your junk/spam folders as it may have been filtered. If you cannot find our reply, please send us another message.