Payments & Returns

Postage

Our preferred method of payment is Paypal, we ALSO accept Postal Orders and Personal Cheques(UK CUSTOMERS ONLY).

Obviously, we want you to be totally satisfied when you purchase from us which is why we offer you our guarantee that if for any reason you are not satisfied with the goods purchased you may cancel your order and return the goods to us within 7 working days from receipt.

If the goods are damaged or doesn't match the description we will of course refund you in full (including postage fees), If you simply do not want to keep the item then a refund of the sale price will be refunded. Please though be aware that it is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold.

We are a UK based company, so all our items are dispatched from the UK. We normally are able to process your order within 24 – 48 hours after your payment has cleared into our account. We generally dispatch our items via 1st class Standard Royal Mail or by a courier service depending on the size and weight of the order.

There is also an overseas delivery service is provided to anywhere in Europe and the Rest Of The World via Royal Mail's 'Airmail' service.

When should I expect my order to arrive:

* UK: 3-4 days (Subject to the delivery method chosen)
* Europe: Approx 7-14 days
* United States & Canada: Approx 14-21 Days
* Australia,Japan & the rest of the world: Approx 14-21 Days

Please note that the above times are only to be used as a guide and cannot be guaranteed. If for any reason your item does not arrive within a reasonable timescale then by all means please do not hesitate to contact us so that we can resolve any issues immediately.

Contact Us

About Us

You can reach us by mobile, e-mail, post and ebay’s message service.

Address : 6 Pembroke Avenue,
Pinner,
Middlesex,
HA5 1JP

Telephone :
07939 214144 Email : excelmarketingltd@yahoo.co.uk

We are a family run business, based in Pinner (Greater London), Middlesex, England. Being football fans ourselves, we take great care and pride ourselves in being able to offer you only the best Official Giftware and Merchandise from some of the English Premiership's top teams.

Please rest assured that all the goods we sell are fully licensed, and are the official items that you will find in the official club shop’s around the country. We hope that you enjoy looking through our shop and if you do have any questions or queries you can email us direct at excelmarketingltd@yahoo.co.uk.