1 year warranty on Buy It Now items.
Please note for obvious reasons Glass items are not covered by warranty.
Warranty
If you have received incorrect or damaged goods, or wish to return unwanted goods please see our Returns or Non Receipt Tabs
The Kettering Koi & Ponds Ltd., guarantee is in addition to and does not affect your statutory rights.
The guarantee is available to the original purchaser only when accompanied with the original receipt.
This guarantee is non transferable.
The guarantee applies to the product only and does not cover any consequential losses.
The guarantee applies to material and manufacturing defects only, under normal domestic use in the United Kingdom.
The guarantee does not cover faults caused by factors outside the manufacturers control, including failure to follow the user guide and maintenance instructions, normal wear and tear, accidental or wilful misuse of the product, inappropriate storage methods and or inappropriate cleaning, modification or alteration of the product.
The guarantee does not cover parts subject to normal wear and tear, for example pump impellers, filter sponges, air pump diaphragms, batteries etc.
The guarantee does not cover glass items, for example aquarium heaters, uv quartz tubes and uv bulbs.
Items offered Free are sent out as gifts to the customer and as such will not be covered by a guarantee.
The guarantee does not cover maintenance issues including the replacement of wearable parts.
Pond pumps and filters will require maintaining and cleaning over their lifetime. If you live in a hard water area it may be necessary to clean these items with a suitable lime scale remover (we recommend Superfish Pump Clean). Lime scale will cause undue wear and damage to pumps and filters, and therefore the guarantee will be voided if returned items are affected by this problem.
Should an item develop a fault within its guarantee period, it may be sent back to Kettering Koi & Ponds Ltd., for repair or replacement, or taken to our warehouse with your purchase receipt. If returning by carrier or post you must obtain a Returns Authorisation Number from us and enclose that information with the product.
Repairs or replacement under the guarantee will be carried out as quickly as possible however you should allow up to 30 days for this.
Faulty items will be tested and if a claim is made under this guarantee and the defect is not due to faulty materials or manufacture, or the product is found to be in working order, Kettering Koi & Ponds Ltd will return the product to the customer. The customer will be responsible for all postage costs. These include the cost of sending the item back to us in the first instant, plus a £15 fee to cover the engineer's time and the return carriage to the customer. If after 14 days the customer makes no arrangement or payment for the return of non-faulty products they will incur storage charges at the rate of £5.00 per week until we receive instructions for either the return or authorization to dispose of the product under the WEE regulations.
Click here for link to Full Terms and Conditions
