YOU MAY ALSO BE ASKED AN ADDITIONAL QUESTION ON HOW YOUR OVERALL EXPERIENCE WITH US WAS. ANYTHING LESS THAN AN 8 IS CONSIDERED NEGATIVE FEEDBACK.

WE THANK YOU FOR YOUR CUSTOM

POSTAGE/DELIVERY

OUR ITEMS ARE SENT VIA ROYAL MAIL OR COURIER ON A “SIGNED FOR SERVICE”

PLEASE NOTE POSTAGE COSTS INCLUDE THE ACTUAL COST, PACKAGING AND SALARIES TO PACK AND POST THE ITEM. WE DO NOT MAKE A PROFIT OUT OF POSTAGE. WE HAVE SET RATES FOR INTERNATIONAL POSTAGE. WE DON’T HAVE THE TIME TO SET RATES FOR DIFFERENT COUNTRIES SO IF YOU FEEL THE POSTAGE COST IS UNFAIR PLEASE CONTACT US WITH YOUR ADDRESS AND WE WILL SEE WHAT WE CAN DO.

IF YOU BUY MORE THAN ONE ITEM FROM US WE WILL BE HAPPY TO COMBINE POSTAGE COSTS, AS LONG AS ITS CONVENIENT FOR US TO DO SO.  IF WE CANNOT FIT ALL OF IT IN 1 BOX, WE CANNOT GIVE A DISCOUNT ON POSTAGE.

WE WELCOME INTERNATIONAL CUSTOMERS BUT IT IS YOUR RESPONSIBILITY TO MAKE SURE WHAT YOU PURCHASE IS ALLOWED TO BE IMPORTED INTO YOUR COUNTRY. WE WILL NOT DECLARE IT AS SOMETHING ELSE OR CHANGE THE ACTUAL PURCHASE PRICE. IF YOUR CUSTOMERS SIEZE YOUR ITEM BECAUSE IT IS NOT ALLOWED TO BE IMPORTED, NO REFUND WILL BE GIVEN.

RETURNS/RMA'S

ALL GOODS ARE SOLD WITH A 90 DAY RTB (RETURN TO BASE) WARRANTY, EXCEPT IF STATED OTHERWISE.  THIS MEANS IT IS THE CUSTOMERS RESPONSIBILITY TO RETURN THE ITEM FOR REPLACEMENT OR REFUND. WE WILL NOT REFUND ANY ITEM THAT HAS BEEN DAMAGED BY THE USER, OR NOT RETURNED IN ITS ORIGINAL CONDITION. IF YOU RETURN THE ITEM BECAUSE YOU DECIDED YOU PURCHASED IT IN ERROR THEN WE WILL CHARGE A 20% RESTOCKING FEE.

IF YOU HAVE ANY QUERIES REGARDING RETURNS, PLEASE CALL 01342 824825 AND ASK FOR A MEMBER OF THE SALES TEAM

PLEASE HAVE YOUR EBAY ITEM NUMBER HANDY WHEN YOU CALL

COLLECTIONS

COLLECTION BY APPOINTMENT ONLY. YOU MAY BE TURNED AWAY IF YOU ARRIVE UNANNOUNCED.

CONTACT US

PLEASE NOTE WE ARE OPEN MONDAY TO FRIDAY 9-5. MESSAGES OUTSIDE THESE TIMES MAY NOT BE ANSWERED UNTIL THE NEXT WORKING DAY.