Payment - Please pay within Seven (7) days of purchase or the item will be relisted.

VAT - Our prices include VAT

Paypal - Payments linked to credit cards clear immediately, payments linked to debit cards (e-cheques) can take up to 10+ days to clear,

Bank Transfer - HSBC bank account details on request

Postal Order - Postal address will be provided on purchase

Personal Cheque - We only pay in cheques once a week and your item/s will only be sent once cleared funds are in our account. (You could be waiting up to 15 days to receive your goods) Our postal address will be provided on purchase.

Your Details - Please supply your item number, name, delivery address and contact telephone number with your payment when not paying with Paypal.

We despatch by both Royal Mail and Courier

Courier Despatch - We generally use a 2 - 3 day delivery service, which operates Monday to Friday. Normally items are delivered the next working day however this is not guaranteed.

Delivery is to Mainland UK Only and Exclusions apply

Exclusions

IV, KW, ZE, HS, KA27-28, PH19-44, 49-50, PA20-88 and all addresses in Northern Ireland, Isle of Man, Isle of White, Channel Islands and Isles of Scilly are subject to surcharge and delay.

Please contact us with your postcode, before purchase for costs.

Please supply a daytime telephone number to assist the driver and aide delivery.

In the event of a failed delivery on the first attempt, a card will be posted through your letterbox. You need to respond to this within 24 hours! On the card will be the phone and consignment number, you need to contact the courier to arrange re-delivery. The undelivered consignment will be held at local depot for 3 days, if the depot is not contacted within this time the consignment will be returned to us and further charges will be incurred by you for the cost of your parcel being returned to us and redelivery to you. N.B.This is normally triple the original delivery costs!!!

Royal Mail - We despatch by Royal Mail daily Monday - Friday.

Items sent to ITALY will only be sent by ‘International Signed For’ at cost of £4.50 + standard airmail cost

If for any reason your item does not arrive, please let us know as soon as possible and check with your local sorting office to see if the item is being held there. If the item is returned to us having not been collected from a sorting office we will recharge you postage costs to resend.

Collection - Please ring us on 01925 245579 to arrange or email koukolimited@hotmail.com

Collections by appointment only from

Kouko Limited
c/o STORAGE KING
1 Colville Court
Winwick Quay
Warrington
Cheshire
WA2 8QT

Opening hours - Mon-Fri 8am–5pm

Sat 10am–4pm

Email Address - koukolimited@hotmail.com

Telephone - 01925 245579

Office hours - Mon–Fri 9am–5pm. We may be able to respond over the weekend but this cannot be guaranteed.

We aim to respond to all emails as quickly as possible, please check your junk mail, as often this is where they are received!

For items being sent by courier, please do let us have a daytime contact telephone number to aide delivery.

After sales queries, please let us have your name, address, item number and date of purchase & payment by email to help us respond to you efficiently.

100% Satisfaction guarantee

Returns must be agreed in advance within 7 days from date of delivery. You can initiate this process from the item page under the heading – return this item

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Please note:

1. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

2. The cost of returning the item to us is your responsibility.

3. Delivery charges are only refundable where goods are faulty and a refund is made.

Our address for returns is
Kouko Limited
c/o STORAGE KING
1 Colville Court
Winwick Quay
Warrington
Cheshire
WA2 8QT

Please include your own details in the parcel

We recommend that customers return goods for refund or exchange using Parcel2Go.com or royal mail Parcel2Go.com is a reputable online parcel delivery company offering a wide range of UK and international courier services including DHL, Parcelforce Worldwide and City Link. Items can be tracked online and are insured up to £50