Returns
Terms Returns
Our return policy is backed by a 100% money back guarantee. You have 15 days
from the time of your orders delivery to ship us back the product.
Please ship all return merchandise to:
Botach Tactical
eBay Returns (Your Ebay User ID)
4775 West Harmon Ave
Las Vegas, Nevada 89103
If you have any questions about the return please contact our Customer Support
through eBay Messages. All products must be returned in original condition and
contain all manufacturer packaging and tags. Any Product that does not meet our
return policy will be shipped back at the customer’s expense.
If an item proves to be defective within the 15-day return policy or is
shipped incorrectly, we will be more than happy to cover the return shipping to
have the item replaced or credited to you. We may ask that you return
merchandise directly to the manufacturer if it is after our 15-day return policy
if the product is covered by any manufacturer warranty.
Please allow 2-4 business days after we receive your package to process your
return.
Refunds
Refunds are applied to the payment method used at the time of purchase 2-4 days
after receipt of the returned merchandise. We will only refund the value of the
merchandise returned, not the shipping charge.
Damaged Items
All Packages are inspected for damage before they ship from our warehouse. If
your package has been damaged in transit, please contact us immediately. We must
be informed of all shipping related claims within 2-business day after the date
of receipt.
Return Shipping
Return shipping cost (the cost to send an item back to our store) is like or
comparable to your cost of driving to any store for returning an item, which is
not reimbursable. Therefore, we do not reimburse any return shipping cost. If an
item you received is defective, we will certainly replace the item with a new
one, and issue a return label for the product. We will ship the replacement
product to you at our cost, and use every good measure to ensure that the
replacement order is processed quickly.
Replacement
We will send a product replacement after the authorized return has completed our
receiving/inspection process. The replacement will ship within four business
days following our receipt of your return. Please allow additional processing
time after Holidays. Although it is our goal to ship a replacement as quickly as
possible, we do not send replacements before we receive and inspect the returned
merchandise. To receive a replacement more quickly, you may place a new order
for the same item (shipping not included), and we will issue a refund for the
full value of the returned product, upon completion of our return process.
Returning Items All returned merchandise must be in original condition, and must
include the original factory box (UPC bar codes and serial numbers must be
intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals
(e.g. battery, charger, cords, straps, etc.), included warranty cards (without
markings), and all instruction booklets and paperwork.
International Returns The customer is responsible for paying for return shipping
should they decide to return the product.
Please Note: Any returns that violate this return policy will not be
accepted and will be sent back at customer’s expense. A restocking fee of up to
50% will be charge if item(s) is/are returned without original packaging and/or
original condition.
