eBay

Customer Information:

Shipping: We aim to ship your item(s) within 4 working days from payment clearance (excludes saturdays/sundays and UK public holidays), and with other work pressures sometimes this may take longer, so please be patient. Our charges are postal cost (by weight/value) + 0.50 UK pence for smaller parcels and up to 1.00 UK £ for larger parcels, for packing materials such as, parcel tape, bubble wrap, poly chips and printing. We aim to give you the lowest shipping rate and will always combine orders but please bear in mind that items totalling £40 or over will need to be sent by Insured post which costs more. We use 1st class standard postage, 1st Class Recorded, Special Delivery and Parcel Post for UK Inland destinations and Airmail or International Signed For/Insured post for Overseas destinations depending on size and value of package. We pack your purchase to a high standard, address as you have stated with excellent clear labelling to try to minimise any problems in transit. However, items do sometimes get lost, damaged or stolen in the post. Please get in contact with us if your item has not been delivered within a reasonable amount of time and we will investigate. We always reply quickly and will do our best to help. We obtain proof of posting for all mail so claims can be made in the event of loss of an item for whatever reason.

International Buyers:  We only accept PayPal from international buyers. Sorry we do not accept any other transfers, cash or checks. This is due to restrictions on our bank account so sadly no exceptions can be made.

Please note we will only ship maximum 2 or 3 low value items to Africa in one parcel.

Restrictions on bidding: Please note that due to an increase in fraudulent bidding we now reserve the right to cancel or block any bid or bidder with less than 4 positive feedbacks. We are sorry to have to take this option, but we need to protect genuine buyers from having auctions disrupted in this way.

Payments: ALL BUYERS PLEASE NOTE:  We do require payment no later than 3 days after sale. If you have problems with payment or are going away please contact us.

Descriptions: We aim to give you an accurate and detailed description of the item for sale but please be aware that these listings are written by human beings (sometimes very late at night!) not a machine, so mistakes can be made. If you are not happy that your purchase has been accurately described and you wish to return it, contact us and we will refund on safe return of the item. (see 'returns' below).

Returns: Items should be returned within 14 days in original packaging (as far as possible) for a full refund. You need to inform us as soon as possible that you intend to return an item so we can have a refund amount available.  Items that are damaged due to poor re-packing will not attract a refund as we cannot re-sell them. On safe return we will refund all the money you paid to us including postage, but please note we will not pay the return postage costs.

Feedback: We always leave feedback on receipt of feedback. If you have any problem during your transaction, please contact us thru ebay messages and we will do our best to help.