We require payment for items prior to despatch and no goods will be despatched before we have cleared funds.
We Accept following methods of payment :
1) Paypal
2) Credit/Debit cards
3) Direct Bank transfer : Please email for information.
4) CHEQUES / POSTAL ORDERS: Please make all cheques/PO payable to SWJ UK Ltd.
We pride ourselves on our excellent delivery service, customers can choose from a number of delivery options all that is required id that customers either email leaving a contact number or telephone so that they can choose their delivery preference. Standard Delivery Delivery plus Please notify us if you prefer this service, we can quote you the price. Delivery Super Plus As above Delivery Plus but also includes; Premium Delivery A premium delivery is available for garden furniture please inquire prior to your order.
Next day Delivery
As above but also includes;
Please notify us if you prefer this service and we can quote you the price.
As above but also includes;
Pallet Delivery
Bidding: Please only bid on an item if you are intending to pay. This may sound obvious, but unfortunately this does happen occasionally. We reserve the right to cancel a bid in these extreme circumstances.
Payment: Payment must be received within 2-3 days of the auction ending. Failure to do this will usually result in the item being re-listed and a non-paying bidder alert being raised.
Shipping: We try to make sure the shipping costs are fair, and cover the expenses necessary to get your product to you. Please only bid on an item if you are happy with the quoted shipping charges. Where shipping is advertised free, that is one man to front room/door only.
Feedback: We do hope you leave positive feedback for us, If you are unhappy with anything please email us or call us on 01235 834 831 before leaving a negative feedback. We will try our level best to resolve the problem to your satisfaction.
Faulty Items: We do our best to ensure our products reach you in perfect condition. In the unlikely event you have a problem we promise we will do our utmost to sort it quickly
Returns Policy: If you decide you don't want to keep your purchase you can return it for refund provided that
1) The item has not been used.
2) It is returned in it's original packing.
3) The Item is complete.
4) We are notified within 14 days.
5) Buyer is responsible for postage costs for delivery and return
If you decide you don't want to keep your purchase you can return it for a refund provided that:
1) The item has not been used & is returned in it's original packing.
3) The Item is complete.
4) We are notified within 30 days.
5) Buyer is responsible for postage costs for returning the item or at a small cost we can get it collected.