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Please review the MESSAGE TO BUYERS” box on my storefront for up-to-the minute news and information, such as changes in shipping requirements, delayed shipping dates, store vacation closures, etc. To view my storefront, please click on “Store Home” or any category on the left side of this auction site -- or click on the “Pocket’s Closet” link above.

Combined Shipping for multiple purchases:  If you purchase multiple items from my store, I will combine shipping to save you money whenever possible.  Ebay’s shipping calculator works well for single purchases; however, it is limited when calculating combined shipping for multiple purchases.  In addition, less expensive shipping options (that currently, cannot be added as shipping options to eBay auction sites) may be available depending on your location and the combined bulk/weight of your order.

If you purchase multiple items from my store, PLEASE DO NOT PAY the automatic invoice generated by e-Bay. Instead, wait until I send you a revised invoice with the least expensive combined shipping options available. If there is a time delay between your purchases and/or you do not receive a revised invoice with combined shipping from me within 1 hour of your purchases, please contact me as soon as possible to request one. 

If you have already paid for multiple purchases, and I am able to package your items in a way that saves on shipping, I will pass that savings on to you via Paypal. For more information on shipping, please see additional sections below.

Occasionally, the cost of combined shipping is not reduced when purchasing multiple items. 

Thanks for looking! All of my auctions are from a smoke-free, pet-free home. For additional bath, bedding, and children’s items, please visit my store.

I really appreciate your business! In order to ensure a smooth transaction, I have included the information below:

Customer Satisfaction: I strive for 100% customer satisfaction and positive feedback. If you are not satisfied with a transaction, or an item is defective (or not as described in the auction site) please contact me immediately through the eBay Message Center and give me an opportunity to work out a solution before leaving neutral or negative feedback.

Communication:  Ebay’s “ask seller a question” links are the best way to reach me.  Please do not hesitate to contact me if you have any questions/concerns. To ensure prompt service and communication, please use the “Ask a Question” link on every auction site to communicate with me (or use ebay’s message center in my ebay). Questions are typically answered within 24 hours through ebay's message center.

For replies to your questions, please check your in-box in the ebay message center if you have an ebay account. If you do not have an ebay account and do not receive an e-mail response from me within 24 hours, your e-mail security filters may need adjusting to prevent screening out ebay messages.

Changed your mind? If you purchase an item from my store and change your mind before the item is shipped, no problem…please contact me immediately & request to cancel the transaction. Transactions can be cancelled with no negative impact or expense to buyer or seller as long as the buyer and seller are in mutual agreement -- and your item has not already been shipped. 

Return Policy:  Returns are accepted.  Please refer to the Return Policy on each auction site.

Payment: Payment is due no later than 7 calendar days from date of purchase.  If you do not have a Paypal Account and wish to purchase items from my store, please contact me for purchase and payment instructions.

Shipping Address: When submitting your Paypal payment, please verify that your shipping address is correct. I can only ship to a confirmed shipping address provided with your Paypal Payment. Buyers can store more than one shipping address in their Paypal account. To modify or add shipping addresses, open your Paypal account, select "My Account Overview." Then select "Add or Edit Street Address" (under the “Profile” pull-down menu). To avoid misdirected or lost packages, please verify that a full shipping name (first and last name) are included for the shipping label and that the shipping address is correct when you pay for your item.

Shipping Charges: I charge actual shipping cost plus $1 for small packages and $2 for large packages (to offset the cost of handling and packaging materials necessary to operate my store).

Shipping Options: I provide a cost -effective shipping option as well as a shipping option that offers faster delivery times to most buyers.  Some items are very heavy and cost a great deal to ship to distant locations. For shipping options, cost and estimated delivery times to your location, please check the calculated shipping options by selecting the “Shipping – See all details” link at the top of every auction site before you purchase.  Shipping across long distances is expensive.  To save on domestic shipping, consider buying from e-Bay sellers who are based near your location.

For International buyers -- due to a significant increase in lost package claims, the First Class International Mail Shipping option is (regretfully) being phased out to some (not all) locations -- and shipping will be limited to Priority Mail International (in order to track international packages).  Unfortunately, I can only select entire countries for shipping options.  If you have purchased from me in the past and have not had difficulty receiving packages to your location, please contact me and request a First Class International Mail shipping option.

To avoid costly international shipping, buy from e-Bay sellers who are based in your country.

For Military Buyers:  UPS does not deliver to APO/FPO addresses.  Please do not select UPS as your shipping option.

Mail Theft is on the rise.  If you are located in the U.S. and you are concerned about the potential for your USPS package to be stolen once it reaches your U.S. address, please request to have your package held for pickup (no extra charge) at your local U.S. Post Office.  UPS offers “signature required” delivery; however, there may be an additional charge for this service.

Shipping Time and Tracking:  Buyers will receive a notice of shipment along with tracking information (if applicable).

Unless otherwise noted, all purchases are packaged and shipped from my store within 3 business days of payment. Saturday, Sunday or Holidays are not considered business days by eBay. If you need your package in a hurry and want detailed USPS.com tracking, Priority Mail is usually the best shipping option.

Buyers should be aware that:

USPS Parcel Post can occasionally take 4 weeks to reach its destination. This is particularly true during high-volume shipping / Peak Holiday Seasons. Please contact me if you do not receive your USPS Parcel Post Package within 4 weeks from the date of shipment.  USPS.com tracking is limited to the date your shipping label is purchased and the date your package is delivered.

First Class International Mail can take up to 6 weeks to reach its destination.  If you do not receive your First Class International package within 6 weeks, please contact me.  USPS.com tracking is usually limited to the date your shipping label is purchased.

Combined Shipping Quotes: The cost of shipping per item is usually reduced when purchasing multiple items. For example, I can ship up to six infant outfits in a Priority Mail Flat rate box (the January 2013 rate is $13.35) to any U.S. Address.

For combined shipping quotes on multiple items before you purchase, please contact me with auction numbers and quantities.

International Buyers – Customs Requirements: If required for their location, international buyers may be required to pay additional customs fees upon delivery of their package. Customs fees are based on the total value of the item(s) purchased (excluding shipping). Buyers should check their local customs office for the costs associated with Customs fees.  In order to comply with customs requirements, items will be designated as “Merchandise” on the customs form, and the value listed will include the total value of the item(s) purchased (excluding shipping).

If you have any questions, please contact me through the eBay Message Center or click on any “ask a question” link near the bottom of this auction site. 

Thank you for your interest in my auctions.

Jlnivens

Pockets Closet