Shipping Policies/Return Policy
DOMESTIC (CONUS) - Shipping is Expensive! Our shipping cost within the USA is $50. We only ship Fedex because they are the best in our opinion they are the best about insurance claims. $50 is the MINIMUM shipping costs us, We often lose money on shipping because of Fedex Fuel surcharges, shipping across the country, shipping boxes ($10 per box) and materials ($6 per box) ... We are very fair with shipping charges, thats why we have maintained a nearly 5 star rating! Guitars are shipped with direct or indirect signature required. Please ask for a quote to Hawaii or Alaska as it is more expensive.
INTERNATIONAL - We are now able to ship USPS to most locations. International customers must have confirmed paypal addresses and have at least 10 positive feedback ratings. We do not ship to Africa. Customs duties are the responsibility of the buyer. If you would like a FEDEX quote for International (generally 2.5x USPS) please email us. IMPORTANT TO KNOW - Insurance value is paid for by us externally (2.00 per $100 insured value) and is included in the quoted shipping cost, however, its not included on the actual shipping documents so it may appear cheaper than it actually costs on the shipping label.
RETURN POLICY - Due to the collectible and rare nature of our items, all sales are FINAL. Our customers are our top priority and satisfaction is always the goal - We are always happy to discuss terms and approval periods prior to the sale. We want you to LOVE your purchase and buying experience. We understand occasionally returns may be required, and returns may incur a 15% Restocking fee at our discretion and must be returned in the exact condition it was sent. Any refund given will be less restocking fee and shipping costs both ways. There are absolutely NO returns on international transactions. Approval periods can be discussed PRIOR to end of auction, prior to sale, please contact us with questions. We believe that big box guitar stores with 30 day Return policies do honest customers (such as yourself) an injustice. If your instrument was played for 30 days and then returned, would you feel it should be considered new? What if it had been returned multiple times? As you can see by our inventory, we specialize in sourcing some of the rarest and most collectible pieces and we believe this policy is in your best interest, ensuring the instrument you bought is worth the price you paid and in the condition you expect.