Alto ZMX52 Professional 5 Channel 2-Bus Compact PA Mixer with Zephyr Mic Preamps
Product Code: MMA0093
60 Day Returns Policy
Free Delivery On All UK Orders
100% Secure Payment

As a main authorised dealer of Alto Professional, we at Electromarket have saddled up in partnership with Alto Professional Audio and are very excited to give you an exclusive offer of a 45 day swap if you happen to experience any fault with this range of products! This demonstrates just how confident Alto are with there audio equipment and also how confident we are in Alto Professional! Alto Professional...Live performance gear that smokes the competition, in accuracy, power, durability, portability, and price, here...at Electromarket.

Professional Mixing Features.

The ZEPHYR ZMX52 is a 5-channel mixer with all the essential inputs, outputs, and EQ for solo gigs and multimedia studios. It features one mono channel with a microphone input (with Phantom Power), balanced TRS input, and a two-band EQ and a stereo channel. It also delivers two stereo channels with two balanced TRS inputs each. There's even two-track inputs for things such as audio playback. The ZMX52 is the perfect compact take-anywhere professional mixer.

Versatile Inputs and Outputs.

The ZMX52 is the perfect mixer for quick, easy setups with no hassle. Not only can you can plug dynamic, condenser, and wireless microphones into the first channel, but you also get two stereo channel inputs for keyboards, drum machines, and other instruments. What's more, you can easily plug in your MP3 player, CD players, or audio from a DVD player into the CD/TAPE input. But, you also have a dedicated stereo output to send to a recorder in addition to the main stereo outputs. Choose the ZMX52 as the audio central command for your live performances, home studio, or video suite.

High headroom, low noise.

Just because the ZMX52 is the smallest, most affordable mixer we make doesn't mean you have to make sacrifices. This compact mixer brings the same standard of quality to your performances as our top-of-the-line models. All Alto Professional ZEPHYR ZMX mixers are designed with high headroom and ultra low-noise, discrete mic preamps so you always get the full dynamic range of your mix every time.

Visualize your mix.

We designed every ZEPHYR ZMX mixer with your performance in mind. Sometimes venues are dark and it can be hard to see what you're working with. Alto Professional solves this problem by not only color coding each section of the mixer, but also by using brightly colored knobs so that you can easily find what you need to adjust before you ever lay a finger on the mixer. Our blue, red and white pots are instantly easy to identify in dim lighting. LED indicators for output level, peak, and phantom power also assist in making sure that you have multiple visual cues that compliment everything you're hearing.

Features
  • 5-CHANNEL COMPACT MIXER
  • 8 total inputs
  • One MIC input channel with gold plated XLR and balanced Line input
  • Two stereo input channels with balanced TRS jack
  • Extremely high headroom offering extra dynamic range
  • Ultra-low noise discrete MIC pre-amps with +15V Phantom power
  • Balanced inputs for highest signal integrity and low-noise operation
  • Warm, natural 2-band EQ on mono channel
  • Peak LEDs on each channel
  • 2-Track inputs with level control assignable to main mix, headphone outputs
  • Highly accurate 4-segment bar graph meters
Specifications
  • Mono channel (Ch. 1)
  • Microphone Input: Electronically balanced, discrete input configuration
  • Frequency Response: 20 Hz to 22 kHz, +/-1 dB
  • Distortion( THD&N): 0.005% at +4 dBu, 1 kHz
  • Gain range: 0 dB to 44 dB (Mic)
  • Maximum Voltage Gain: 74 dB Ch. Mic Input ? Main Mix out & Tape out, 80 dB Ch. Mic Input Control room & phones
  • SNR (Signal to Noise Rate): 110 dBu
  • Phantom power (Mic Pin2/Pin3 and Pin1): +18 V
  • Line Input: Electronically balanced
  • Frequency Response: 20 Hz to 22 kHz, +/- 1 db
  • Distortion (THD&N): 0.005% at +4 dBu, 1 kHz
  • Gain range: 15 dBu to 30 dBu
  • Stereo channels (Ch. 2 - 5)
  • Line Input: Electronically balanced
  • SNR (Signal to Noise Ratio): 110 dBu
  • Frequency Response: 20 Hz to 22 kHz, +/- 1dB
  • Distortion (THD&N): 0.005% at +4 dBu, 1 kHz
  • Gain range: 0 dBu
  • Maximum Voltage Gain: 30 dB Ch. Line Main Mix out
  • Impedance;
  • Microphone Input: 3.9 kOhms
  • All Other Input: 10 kOhms or Greater
  • Tape Out: 1 kOhms
  • All Other Outputs: 120 Ohms
  • Equalization;
  • Mono channel: High ±15 dB @ 12 kHz, Low ±15 dB @ 80 Hz
  • Crosstalk;
  • Adjacent Input: -80 dB @ 1KHz (Ch. 1 - 6)
  • Input to Output: -75 dB @ 1KHz (Stereo L/R, Ch. 1-4, Pan: panned hard left or right)
  • Main Mix Section;
  • Output level: 0dBu Unbalanced, 1/4 Inch Jacks
  • Max out: +22dBu Unbalanced, 1/4 Inch Jacks
  • Noise (Bus noise): -90 dB @ 20 Hz - 22 KHz (channel & Main level at 0 dB, other at minimum, DSP mute)
  • Power and Dims;
  • Power Supply: 18 V, 500 mA
  • Rated Power Consumption: 9 W
  • Dimensions (WxLxH): 128.1mm x 204mm x 38mm
  • Weight: 1.65 lb

*WE OFFER FREE STANDARD UK DELIVERY ON ALL UK ORDERS!*

Choose our standard UK delivery service for FREE delivery! A tracked service is available when you select a 48 hour or 24 hour courier service. Your tracking number and courier information will be emailed to you once your item has been dispatched. Regardless of which delivery option you have chosen, a standard confirmation email will be sent out for all orders upon dispatch.

What do I do if I have not received my delivery?

If you have selected standard UK delivery, please note that this will take 1 - 5 working days (excluding weekends), and is subject to disruption during peak times of the year such as Christmas. If you have not received your delivery within the specified length of time, then feel free to contact our customer service department through the eBay messaging system.

How much does the delivery cost and how long does it take?

We offer free standard delivery, and offer a paid express delivery service & international service. The cost of express or international delivery is in the listing, under the Postage & Payments tab, as well as the estimated delivery date. Due to our carriers charging extra for Highland and Islands, we need to pass this charge onto our customers. Please put your postcode onto the "Postage & Packaging" tab to get an accurate cost before you purchase.

Which delivery companies do you use?

The courier chosen to deliver your parcel(s) will depend on the size and weight of the goods you have purchased, as well as your location. We use DPD, Royal Mail, UK Mail and Hermes for UK deliveries, and DHL for international deliveries. As soon as your order has been dispatched we will email you with the details of the courier along with a tracking number if you have selected 24 hour or 48 hour couriers.

Where do you deliver to?

We deliver to the UK, Ireland and internationally covering most of the EU, including:

  • Andorra
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Guernsey
  • Hungary
  • Ireland
  • Italy
  • Jersey
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Norway
  • Poland
  • Portugal
  • Romania
  • San Marino
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland

Countries within Europe that are not eligible for delivery include:

  • Albania
  • Belarus
  • Bosnia & Herzegovina
  • Canary Islands
  • Cyprus
  • Gibraltar
  • Iceland
  • Macedonia
  • Malta
  • Moldova
  • Monaco
  • Montenegro
  • Netherlands
  • Serbia
  • Svalbard and Jan Mayen
  • Ukraine
  • Vatican City State

For full information on locations which are not eligible for delivery, check in the listing under the Postage & Payments tab.

Need more information?

If you need to know anything more on our delivery services, couriers & delivery methods; contact our Customer Service through the eBay messaging system.

All deliveries will require a signature so please ensure someone is present to sign for the item. The couriers will try and deliver the item twice before returning the item to us. Should the item be returned to us we will have to charge for re-delivery.

For orders cancelled after despatch you must follow our returns procedure. The customer is responsible for both the outgoing and return postage costs.

Key Points

  1. 2 Year Warranty on all online purchases
  2. 60 Days Customer Promise on all online purchases - you can return any new product within 60 days of delivery, whatever the reason

2 Year Standard Warranty

Sound and lighting equipment can be very technical, and there are some simple practices to avoid unintentional damage to your equipment. Our goal is for your equipment to last as long as possible, so we are always on hand to give free advice about how best to use your equipment to prevent user error.

All products sold as new are covered by a 2 Year Warranty from the date of delivery. If any faults develop after 60 days from the date of purchase then you will need to get the item back to us. We do offer a collection service for this whereby we collect the item from your doorstep for a fee of £20.00. After we have inspected the product(s) and it is found to be a warranty fault we will refund you the collection fee, complete a repair or replacement, then deliver back to you free of charge.

If the product(s) is not found to be a warranty fault the collection fee won't be refunded and we will give you a report of the problem. The actions from here can range from a charged repair, replacement or upgrade. We'll also give advice on how to prevent damage to your equipment in the future.

Please note: we do not cover faults caused by accidental damage, neglect, misuse, modification, liquid ingress or normal wear and tear. We also request that you return the goods to us in its original packaging where possible.

Please contact us through the eBay messaging system for a returns number.

60 Day Customer Promise

We want to make sure you are happy with your purchase, so we promise to you that if you have any issue within 60 days of delivery, you can return your purchase and we will offer you one of the following options:
  1. Upgrade your purchase
  2. Replacement
  3. Refund
Upgrade Your Purchase

Sometimes you change your mind and want something better, or perhaps something completely different. If you contact us within 60 days from the date of delivery then we can make this happen.

Our welcoming Sales Team are experts in all aspects of the entertainment industry. We will listen and discuss your ideas, doing our best to help and advise you with what product would be ideally suited for your requirements. If there are any additional costs you will only be charged the difference between the original order and the new order. We can also exchange the two orders at your door for a small fee, and all this can happen in as little as 24 hours.

Please contact our Sales Team to find a suitable upgrade and arrange the exchange delivery.

Replacement

If within 60 days your purchase is faulty or damaged, we can arrange a free of charge exchange on the doorstep of your choice.

Please contact us via through the eBay messaging system for a returns number and to arrange the exchange.

Refund

If for any reason you do not want your purchase within 60 days of delivery, you can return your purchase by contacting us through the eBay messaging system to receive a returns number.

If your purchase is faulty, we will do a free of charge collection and our engineers will test the items on receipt to our warehouse. Please be aware, if the items are not found to be faulty, we reserve the right to deduct £20.00 collection charge from your refund.

Once we receive the goods back at our warehouse, we promise to complete a refund for the goods you purchased within 5 working days via your original payment method.

Please contact us through the eBay messaging system for a returns number.

Please note: We do not accept any returns without a returns number on the outside of the packaging. This is so that we can offer you the highest quality Customer Service and we are able to track your return when it is received into our warehouse. Any returns without a returns number may be rejected on delivery, or will take longer to process as we try to find who originally purchased the items. You can receive a returns number by contacting our Customer Services Team through the eBay messaging system.

How do I find the item number or product code?

When you contact our customer service department, you may be asked to give the product code or eBay item number of the item. The eBay item number is in the top right-hand corner of the Description tab on the listing (it's quite small!) The product code of the item is displayed in orange text to the right hand side of the main image in the description. It will be displayed as a seven-figure code e.g. 'Product Code: BBA1234'.

Can I amend my order?

Before dispatch: you can amend your order, or cancel your order at any time. If your goods have already been dispatched, then you will have to follow our Returns Policy for unwanted items. This only applies to items that are within 14 days of the delivery date.

What if I have not received my order?

If you have not received your order within the estimated delivery time, contact our Customer Service department through the eBay messaging system.

What if the item(s) received are faulty or damaged?

Firstly, contact Customer Service using the details above, they will give you a returns number to return the item and will send a courier service to pick up the package (only within 14 days of receiving the item). Items will be diagnosed and then repaired or refunded depending on customer request. For full details, visit our Returns Policy tab.

What payment methods do you accept?

We accept PayPal for all items and orders. We also accept other payment methods on items over £20 (Visa / MasterCard and credit card payments) and for payments over £100, we accept a personal cheque. Please note that a cheque transfer may take up to 10 days to process, however. On items under £10, an immediate payment is required.

How quickly will the payment go through?

Payments made by PayPal is instant, card payments over the phone are instant and personal cheques / PayPal E-Cheques take up to 10 days to process. We also offer finance.

When will I receive confirmation of my order?

We communicate with our customers throughout the entire transaction process. A confirmation email will be sent to you after payment, after dispatch and information will be emailed regarding delivery & courier services.

Will you accept offers on price?

All of our listings are given a non-negotiable, fixed price. However, If the item is B-stock, clearance or damaged we may accept offers on price. Send us an eBay message or contact customer service.

What is the warranty period on Electromarket products?

All of our products come with a 1 year warranty from the day of receiving the item. The warranty covers manufacturer faults and does not cover misuse of the item, for example a 'blown out' speaker. Some manufacturers offer a direct extended warranty. Please check the listing for details.

How much will the delivery cost be?

We offer free standard UK delivery with all UK deliveries for all products. If you require a different service, for example next day delivery, then the delivery cost will depend entirely on the item itself. In the item listing, go to the Postage & Payment tab to view delivery options and costs.

Can I track my delivery with the courier?

Yes you can, if you have chosen a 48 hour or 24 hour courier delivery method. Full details of your tracking number and courier information is sent to customers once their item has been dispatched. Tracking involves following a link in this e-mail to the courier website and tracking your order. For more information visit our Delivery Page.

Can I come in store and collect my item(s)?

You can only collect an item if the payment is made in store, we do not accept collection if an item has already been paid for online.

Can I reserve item(s) that I intend to buy later?

Sorry - we do not accept reservations on items.

How can I return my item?

Depending on whether the item is unwanted or faulty/damaged, we have slightly different returns policies. All returns must be made within 14 days of receiving the item, and must be packed in the original box with all components that it came with (manuals, leads, stands, etc) inside of the box as well. It is the responsibility of the customer to return the item. For exceptions and more information, visit our Returns Policy tab.

We may have already answered popular enquiries and questions on our FAQ page.

Customer satisfaction is important to us. If you have any enquiries, concerns or questions about your order, our policies or any of our products: our friendly customer service and sales team are on hand to assist you with anything you may require.

If you have any questions, please feel free to contact us through the eBay messaging system.

As a main authorised dealer of Alto Professional, we at Electromarket have saddled up in partnership with Alto Professional Audio and are very excited to give you an exclusive offer of a 45 day swap if you happen to experience any fault with this range of products! This demonstrates just how confident Alto are with there audio equipment and also how confident we are in Alto Professional! Alto Professional...Live performance gear that smokes the competition, in accuracy, power, durability, portability, and price, here...at Electromarket.

Professional Mixing Features.

The ZEPHYR ZMX52 is a 5-channel mixer with all the essential inputs, outputs, and EQ for solo gigs and multimedia studios. It features one mono channel with a microphone input (with Phantom Power), balanced TRS input, and a two-band EQ and a stereo channel. It also delivers two stereo channels with two balanced TRS inputs each. There's even two-track inputs for things such as audio playback. The ZMX52 is the perfect compact take-anywhere professional mixer.

Versatile Inputs and Outputs.

The ZMX52 is the perfect mixer for quick, easy setups with no hassle. Not only can you can plug dynamic, condenser, and wireless microphones into the first channel, but you also get two stereo channel inputs for keyboards, drum machines, and other instruments. What's more, you can easily plug in your MP3 player, CD players, or audio from a DVD player into the CD/TAPE input. But, you also have a dedicated stereo output to send to a recorder in addition to the main stereo outputs. Choose the ZMX52 as the audio central command for your live performances, home studio, or video suite.

High headroom, low noise.

Just because the ZMX52 is the smallest, most affordable mixer we make doesn't mean you have to make sacrifices. This compact mixer brings the same standard of quality to your performances as our top-of-the-line models. All Alto Professional ZEPHYR ZMX mixers are designed with high headroom and ultra low-noise, discrete mic preamps so you always get the full dynamic range of your mix every time.

Visualize your mix.

We designed every ZEPHYR ZMX mixer with your performance in mind. Sometimes venues are dark and it can be hard to see what you're working with. Alto Professional solves this problem by not only color coding each section of the mixer, but also by using brightly colored knobs so that you can easily find what you need to adjust before you ever lay a finger on the mixer. Our blue, red and white pots are instantly easy to identify in dim lighting. LED indicators for output level, peak, and phantom power also assist in making sure that you have multiple visual cues that compliment everything you're hearing.

Features
  • 5-CHANNEL COMPACT MIXER
  • 8 total inputs
  • One MIC input channel with gold plated XLR and balanced Line input
  • Two stereo input channels with balanced TRS jack
  • Extremely high headroom offering extra dynamic range
  • Ultra-low noise discrete MIC pre-amps with +15V Phantom power
  • Balanced inputs for highest signal integrity and low-noise operation
  • Warm, natural 2-band EQ on mono channel
  • Peak LEDs on each channel
  • 2-Track inputs with level control assignable to main mix, headphone outputs
  • Highly accurate 4-segment bar graph meters
Specifications
  • Mono channel (Ch. 1)
  • Microphone Input: Electronically balanced, discrete input configuration
  • Frequency Response: 20 Hz to 22 kHz, +/-1 dB
  • Distortion( THD&N): 0.005% at +4 dBu, 1 kHz
  • Gain range: 0 dB to 44 dB (Mic)
  • Maximum Voltage Gain: 74 dB Ch. Mic Input ? Main Mix out & Tape out, 80 dB Ch. Mic Input Control room & phones
  • SNR (Signal to Noise Rate): 110 dBu
  • Phantom power (Mic Pin2/Pin3 and Pin1): +18 V
  • Line Input: Electronically balanced
  • Frequency Response: 20 Hz to 22 kHz, +/- 1 db
  • Distortion (THD&N): 0.005% at +4 dBu, 1 kHz
  • Gain range: 15 dBu to 30 dBu
  • Stereo channels (Ch. 2 - 5)
  • Line Input: Electronically balanced
  • SNR (Signal to Noise Ratio): 110 dBu
  • Frequency Response: 20 Hz to 22 kHz, +/- 1dB
  • Distortion (THD&N): 0.005% at +4 dBu, 1 kHz
  • Gain range: 0 dBu
  • Maximum Voltage Gain: 30 dB Ch. Line Main Mix out
  • Impedance;
  • Microphone Input: 3.9 kOhms
  • All Other Input: 10 kOhms or Greater
  • Tape Out: 1 kOhms
  • All Other Outputs: 120 Ohms
  • Equalization;
  • Mono channel: High ±15 dB @ 12 kHz, Low ±15 dB @ 80 Hz
  • Crosstalk;
  • Adjacent Input: -80 dB @ 1KHz (Ch. 1 - 6)
  • Input to Output: -75 dB @ 1KHz (Stereo L/R, Ch. 1-4, Pan: panned hard left or right)
  • Main Mix Section;
  • Output level: 0dBu Unbalanced, 1/4 Inch Jacks
  • Max out: +22dBu Unbalanced, 1/4 Inch Jacks
  • Noise (Bus noise): -90 dB @ 20 Hz - 22 KHz (channel & Main level at 0 dB, other at minimum, DSP mute)
  • Power and Dims;
  • Power Supply: 18 V, 500 mA
  • Rated Power Consumption: 9 W
  • Dimensions (WxLxH): 128.1mm x 204mm x 38mm
  • Weight: 1.65 lb

*WE OFFER FREE STANDARD UK DELIVERY ON ALL UK ORDERS!*

Choose our standard UK delivery service for FREE delivery! A tracked service is available when you select a 48 hour or 24 hour courier service. Your tracking number and courier information will be emailed to you once your item has been dispatched. Regardless of which delivery option you have chosen, a standard confirmation email will be sent out for all orders upon dispatch.

What do I do if I have not received my delivery?

If you have selected standard UK delivery, please note that this will take 1 - 5 working days (excluding weekends), and is subject to disruption during peak times of the year such as Christmas. If you have not received your delivery within the specified length of time, then feel free to contact our customer service department through the eBay messaging system.

How much does the delivery cost and how long does it take?

We offer free standard delivery, and offer a paid express delivery service & international service. The cost of express or international delivery is in the listing, under the Postage & Payments tab, as well as the estimated delivery date. Due to our carriers charging extra for Highland and Islands, we need to pass this charge onto our customers. Please put your postcode onto the "Postage & Packaging" tab to get an accurate cost before you purchase.

Which delivery companies do you use?

The courier chosen to deliver your parcel(s) will depend on the size and weight of the goods you have purchased, as well as your location. We use DPD, Royal Mail, UK Mail and Hermes for UK deliveries, and DHL for international deliveries. As soon as your order has been dispatched we will email you with the details of the courier along with a tracking number if you have selected 24 hour or 48 hour couriers.

Where do you deliver to?

We deliver to the UK, Ireland and internationally covering most of the EU, including:

  • Andorra
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Guernsey
  • Hungary
  • Ireland
  • Italy
  • Jersey
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Norway
  • Poland
  • Portugal
  • Romania
  • San Marino
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland

Countries within Europe that are not eligible for delivery include:

  • Albania
  • Belarus
  • Bosnia & Herzegovina
  • Canary Islands
  • Cyprus
  • Gibraltar
  • Iceland
  • Macedonia
  • Malta
  • Moldova
  • Monaco
  • Montenegro
  • Netherlands
  • Serbia
  • Svalbard and Jan Mayen
  • Ukraine
  • Vatican City State

For full information on locations which are not eligible for delivery, check in the listing under the Postage & Payments tab.

Need more information?

If you need to know anything more on our delivery services, couriers & delivery methods; contact our Customer Service department through the eBay messaging system.

All deliveries will require a signature so please ensure someone is present to sign for the item. The couriers will try and deliver the item twice before returning the item to us. Should the item be returned to us we will have to charge for re-delivery.

For orders cancelled after despatch you must follow our returns procedure. The customer is responsible for both the outgoing and return postage costs.

Key Points

  1. 2 Year Warranty on all online purchases
  2. 60 Days Customer Promise on all online purchases - you can return any new product within 60 days of delivery, whatever the reason

2 Year Standard Warranty

Sound and lighting equipment can be very technical, and there are some simple practices to avoid unintentional damage to your equipment. Our goal is for your equipment to last as long as possible, so we are always on hand to give free advice about how best to use your equipment to prevent user error.

All products sold as new are covered by a 2 Year Warranty from the date of delivery. If any faults develop after 60 days from the date of purchase then you will need to get the item back to us. We do offer a collection service for this whereby we collect the item from your doorstep for a fee of £20.00. After we have inspected the product(s) and it is found to be a warranty fault we will refund you the collection fee, complete a repair or replacement, then deliver back to you free of charge.

If the product(s) is not found to be a warranty fault the collection fee won't be refunded and we will give you a report of the problem. The actions from here can range from a charged repair, replacement or upgrade. We'll also give advice on how to prevent damage to your equipment in the future.

Please note: we do not cover faults caused by accidental damage, neglect, misuse, modification, liquid ingress or normal wear and tear. We also request that you return the goods to us in its original packaging where possible.

Please contact us through the eBay messaging system for a returns number.

60 Day Customer Promise

We want to make sure you are happy with your purchase, so we promise to you that if you have any issue within 60 days of delivery, you can return your purchase and we will offer you one of the following options:
  1. Upgrade your purchase
  2. Replacement
  3. Refund
Upgrade Your Purchase

Sometimes you change your mind and want something better, or perhaps something completely different. If you contact us within 60 days from the date of delivery then we can make this happen.

Our welcoming Sales Team are experts in all aspects of the entertainment industry. We will listen and discuss your ideas, doing our best to help and advise you with what product would be ideally suited for your requirements. If there are any additional costs you will only be charged the difference between the original order and the new order. We can also exchange the two orders at your door for a small fee, and all this can happen in as little as 24 hours.

Please contact our Sales Team to find a suitable upgrade and arrange the exchange delivery.

Replacement

If within 60 days your purchase is faulty or damaged, we can arrange a free of charge exchange on the doorstep of your choice.

Please contact us through the eBay messaging system for a returns number and to arrange the exchange.

Refund

If for any reason you do not want your purchase within 60 days of delivery, you can return your purchase by contacting us through the eBay messaging system to receive a returns number.

If your purchase is faulty, we will do a free of charge collection and our engineers will test the items on receipt to our warehouse. Please be aware, if the items are not found to be faulty, we reserve the right to deduct £20.00 collection charge from your refund.

Once we receive the goods back at our warehouse, we promise to complete a refund for the goods you purchased within 5 working days via your original payment method.

Please contact us through the eBay messaging system for a returns number.

Please note: We do not accept any returns without a returns number on the outside of the packaging. This is so that we can offer you the highest quality Customer Service and we are able to track your return when it is received into our warehouse. Any returns without a returns number may be rejected on delivery, or will take longer to process as we try to find who originally purchased the items. You can receive a returns number by contacting our Customer Services Team through the eBay messaging system.

How do I find the item number or product code?

When you contact our customer service department, you may be asked to give the product code or eBay item number of the item. The eBay item number is in the top right-hand corner of the Description tab on the listing (it's quite small!) The product code of the item is displayed in orange text to the right hand side of the main image in the description. It will be displayed as a seven-figure code e.g. 'Product Code: BBA1234'.

Can I amend my order?

Before dispatch: you can amend your order, or cancel your order at any time. If your goods have already been dispatched, then you will have to follow our Returns Policy for unwanted items. This only applies to items that are within 14 days of the delivery date.

What if I have not received my order?

If you have not received your order within the estimated delivery time, contact our Customer Service department through the eBay messaging system.

What if the item(s) received are faulty or damaged?

Firstly, contact Customer Service using the details above, they will give you a returns number to return the item and will send a courier service to pick up the package (only within 14 days of receiving the item). Items will be diagnosed and then repaired or refunded depending on customer request. For full details, visit our Returns Policy tab.

What payment methods do you accept?

We accept PayPal for all items and orders. We also accept other payment methods on items over £20 (Visa / MasterCard and credit card payments) and for payments over £100, we accept a personal cheque. Please note that a cheque transfer may take up to 10 days to process, however. On items under £10, an immediate payment is required.

How quickly will the payment go through?

Payments made by PayPal is instant, card payments over the phone are instant and personal cheques / PayPal E-Cheques take up to 10 days to process. We also offer finance.

When will I receive confirmation of my order?

We communicate with our customers throughout the entire transaction process. A confirmation email will be sent to you after payment, after dispatch and information will be emailed regarding delivery & courier services.

Will you accept offers on price?

All of our listings are given a non-negotiable, fixed price. However, If the item is B-stock, clearance or damaged we may accept offers on price. Send us an eBay message or contact customer service.

What is the warranty period on Electromarket products?

All of our products come with a 1 year warranty from the day of receiving the item. The warranty covers manufacturer faults and does not cover misuse of the item, for example a 'blown out' speaker. Some manufacturers offer a direct extended warranty. Please check the listing for details.

How much will the delivery cost be?

We offer free standard UK delivery with all UK deliveries for all products. If you require a different service, for example next day delivery, then the delivery cost will depend entirely on the item itself. In the item listing, go to the Postage & Payment tab to view delivery options and costs.

Can I track my delivery with the courier?

Yes you can, if you have chosen a 48 hour or 24 hour courier delivery method. Full details of your tracking number and courier information is sent to customers once their item has been dispatched. Tracking involves following a link in this e-mail to the courier website and tracking your order. For more information visit our Delivery Page.

Can I come in store and collect my item(s)?

You can only collect an item if the payment is made in store, we do not accept collection if an item has already been paid for online.

Can I reserve item(s) that I intend to buy later?

Sorry - we do not accept reservations on items.

How can I return my item?

Depending on whether the item is unwanted or faulty/damaged, we have slightly different returns policies. All returns must be made within 14 days of receiving the item, and must be packed in the original box with all components that it came with (manuals, leads, stands, etc) inside of the box as well. It is the responsibility of the customer to return the item. For exceptions and more information, visit our Returns Policy tab.

We may have already answered popular enquiries and questions on our FAQ page.

Customer satisfaction is important to us. If you have any enquiries, concerns or questions about your order, our policies or any of our products: our friendly customer service and sales team are on hand to assist you with anything you may require.

We are open 6 days a week, excluding bank or public holidays & annual holidays.

If you have any questions, please feel free to contact us through the eBay messaging system.

eBay Shop Design, Listings Management, Sales Strategy, Customer Service